TYKEYAH PEARSON
Alpharetta
Summary
Results-driven professional with experience in public safety, federal customer service, and emergency communications. Skilled in managing high-volume tasks, resolving complex issues, and maintaining accurate, confidential records. Proven ability to improve workflows, support investigations, and perform under pressure.
Overview
3
3
years of professional experience
Work History
Criminal Justice Intern
MARTA Police Department
05.2025 - 07.2025
- Supported Communications, Investigations, and Patrol units, assisting with field operations and administrative tasks.
- Participated in ride-along and observed investigative procedures, contributing to 100% accurate documentation of field activities.
- Assisted in processing 50+ case files, improving department workflow efficiency.
Customer Service Representative
IRS
03.2023 - 02.2024
- Conducted sensitive taxpayer interviews and resolved account issues, averaging 40+ cases weekly.
- Maintained confidentiality while documenting interactions, achieving 100% accuracy in records management.
- Streamlined call procedures, reducing average response time by 15%.
E911 Communications Officer
Fulton County
04.2022 - 02.2023
- Improved response times by 20% through real-time incident data entry.
- Managed over 100 weekly emergency and non-emergency dispatch calls effectively.
- Maintained composure under pressure while supporting crisis communication operations.
- Coordinated law enforcement and emergency personnel during critical incidents efficiently.
- Ensured accurate information flow to enhance public safety operations and communications.
Education
Bachelor of Science - Criminal Justice
Georgia State University
Atlanta, GA08.2025
Associate of Science - Criminal Justice
Georgia State University
Atlanta, GA05.2024
Skills
- Public Safety Communications
- Case Documentation
- Customer Service
- Records Management
- Investigations Support
- Confidential Data Handling
- Call Center Operations
- Crisis Response
- Problem-Solving
- Microsoft Office
- Multi-Tasking
- Federal Compliance
Timeline
Criminal Justice Intern
MARTA Police Department
05.2025 - 07.2025
Customer Service Representative
IRS
03.2023 - 02.2024
E911 Communications Officer
Fulton County
04.2022 - 02.2023
Associate of Science - Criminal Justice
Georgia State University
Bachelor of Science - Criminal Justice
Georgia State University