Tylar Lightbourn

• Managed daily branch operations, ensuring optimal vehicle availability and service quality.
• Assisted in training new team members on customer service protocols and operational procedures.
• Optimized rental processes by implementing efficient inventory management practices.
• Enhanced customer satisfaction scores through effective conflict resolution and follow-up strategies.
• Analyzed sales data to identify trends, contributing to strategic marketing initiatives.
• Spearheaded initiatives for improving fleet maintenance schedules, reducing downtime.
• Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
• Gained knowledge of company policies, protocols and processes.
• Acted with integrity, honesty, and knowledge to promote culture of company.
• Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
• Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
• Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
• Developed problem-solving abilities through hands-on experience with real-life business scenarios.
• Handled day-to-day customer or client questions via telephone or email.
• Described product to customers and accurately explained details and care of merchandise.
• Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.

• Managed daily route planning to optimize delivery efficiency and customer satisfaction.
• Developed strong relationships with clients through effective communication and service excellence.
• Assisted in inventory management, ensuring product availability and accuracy during deliveries.
• Collected customer feedback to identify areas for service improvement and product enhancement.
• Maintained compliance with safety standards during transportation and delivery processes.
• Utilized mobile technology for real-time tracking of deliveries and customer interactions.
• Maximized sales through effective territory management and strategic route planning.

• A summer spent working with The Airport Authority
• Worked the switchboard/reception desk
• Assisted in the HR department

• A summer spent assisting the employees of Star General Insurance company
• Filed paperwork for the human resources department
• Assorted and updated file locations associated with clients' policies

Assisted the veterinarians in looking after the animals. E.g. ensuring they were well fed, well bathed and happy.