Austin Gosford
Mansfield
Summary
Highly effective at keeping facilities running smoothly with skilled diagnostics, troubleshooting and problem-solving abilities. Organized, hardworking, and proactive in correcting issues early. Excellent written and verbal communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Critical Facility Technician
BGIS
10.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Promoted innovation within teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
- Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems.
- Prepared documentation and drafted reports detailing completed maintenance activities and repairs.
- Organized and maintained inventory of spare parts and equipment consumables.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Evaluated systems and facility infrastructure to ascertain and improve operational efficiencies.
Team Leader Manager
Tractor Supply Company
12.2021 - 10.2022
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Facilitated meetings to communicate team performance goals and results.
- Developed performance measurement strategies, identifying areas for improvement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Rental Manager
Plantation Lumber & Hardware
04.2021 - 08.2021
- Implemented rental asset processes and cleanliness standards.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Placed sales calls and handled sales for incoming customer calls.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Automotive Technician
Toyota Of North Charlotte
09.2020 - 03.2021
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Performed safety and emissions inspections.
Assembler
Tractor Supply Company
09.2019 - 07.2020
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Collaborated with team members to improve production processes and maintain quality standards.
- Followed outlined specifications to implement assembly plans.
- Tested finished products to perform quality assurance and identify discrepancies.
- Conducted quality assurance inspections on finished components and identified issues.
- Collected material and equipment required for assembling process to determine durability of structure.
- Troubleshot and repaired machine components to maintain smooth operations and avoid disruptions in production.
- Researched and implemented new techniques to streamline assembly processes.
- Followed safety protocols to maintain safe working environment.
Groundskeeper
Regency Furniture Stadium
05.2019 - 09.2019
- Cleared public and private areas of debris before and after events.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Complied with safety regulations and procedures to prevent accidents and injuries on job sites.
- Trimmed trees, bushes and shrubs to keep vegetation aesthetically pleasing.
- Loaded and unloaded landscaping equipment and materials safely.
- Understood and followed verbal and written landscaping instructions to complete complex tasks correctly.
- Maintained grounds of residential and commercial properties by mowing lawns, trimming hedges and planting flowers.
- Performed regular watering and fertilizing of lawns, trees and shrubs to promote healthy vegetation growth.
- Applied pesticides and herbicides to control pests and weeds.
- Erected and disassembled temporary structures to provide safety while working on uneven terrains.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Performed equipment maintenance and repairs to keep tools functional for projects.
Education
Bachelor of Science - Emergency Management
Georgia Military College - Milledgeville
Milledgeville, GA12-2024
Certificate - Automotive Technology
NASCAR Technical Institute
Mooresville, NC04.2021
Skills
- Operations Monitoring
- Project planning and development
- Project tracking
- Work flow planning
- Advanced problem solving
- Scheduling and calendar management
- Cross-functional coordination
- Customer Service
- Environmental Compliance
- Exceptional communicator
- Equipment Repair
- OSHA Compliance
- User Training
- System Troubleshooting
- Technical reporting
- Schematic reading
- SOP enforcement
- Troubleshooting and diagnosis
- Customer interaction
- Maintenance and repair
Certification
- OSHA 30 Certification - October 2023
- OSHA 10 Certification - October 2022
- NFPA 70E - February 2023
- CPR / First Aid Training - February 2022
Timeline
Critical Facility Technician
BGIS
10.2022 - Current
Team Leader Manager
Tractor Supply Company
12.2021 - 10.2022
Rental Manager
Plantation Lumber & Hardware
04.2021 - 08.2021
Automotive Technician
Toyota Of North Charlotte
09.2020 - 03.2021
Assembler
Tractor Supply Company
09.2019 - 07.2020
Groundskeeper
Regency Furniture Stadium
05.2019 - 09.2019
- OSHA 30 Certification - October 2023
- OSHA 10 Certification - October 2022
- NFPA 70E - February 2023
- CPR / First Aid Training - February 2022
Bachelor of Science - Emergency Management
Georgia Military College - Milledgeville
Certificate - Automotive Technology
NASCAR Technical Institute
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