Tyler Davis
Atlanta
Summary
Knowledgeable Member Service Representative with a successful background in account management, sales, and client engagement. Skilled in building customer satisfaction, resolving issues and providing personalized solutions to enhance customer experience. Excelled at USAA in customer service and financial transactions, achieving over 80+ sales at 3mp Atlanta. A proactive team player seeking a role for career advancement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
USAA
08.2023 - Current
- Built customer rapport by actively listening, addressing concerns, and delivering solutions.
- Conducted thorough research to resolve customer inquires and effectively explain financial statements.
- Assisted customers with account inquires, billing discrepancy, payment processing, and ensuring accurate resolutions.
- Worked collaboratively with team members and management to improve customer service.
Account Manager
3mp Atlanta
02.2021 - 07.2023
- Successfully closed 80+ sales engagement, building strong relationships with customers ensuring satisfaction.
- Collaborated with team members to develop customer-focused strategies.
- Maintained accurate customer records and account updates.
- Leveraged social media, email marketing, and networking to educate and connect with customers.
- Provided exceptional customer service, assisting clients with inquiries, product recommendations, and service solutions.
Education
Master of Science - Information Systems
Kennesaw State University
Kennesaw, GA12-2025
Bachelor of Arts - Business Administration
Georgia State University
Atlanta, GA05-2022
Skills
- Financial transactions
- Customer support
- Data Entry
- Multi-tasking
- Billing issues
- Escalation handling
- Payment processing
- Customer relationship management (CRM)
- Product knowledge
- Building rapport
- Written and oral communication
- Quality assurance
- Account updating
- Problem-solving
- Attention to detail
- Reliability and punctuality
- Team collaboration
- Active listening
- Decision-making
- Credit Card Product Knowledge
- CRM Utilization
- Flexibility (Remote work)
- Exceeding Metrics
- Balance Transfers
- Cash Advances
Certification
- Oracle Service Cloud Specialist
- NICE
- Microsoft: Teams, OneNote, Excell, Word
Timeline
Member Service Representative
USAA
08.2023 - Current
Account Manager
3mp Atlanta
02.2021 - 07.2023
Master of Science - Information Systems
Kennesaw State University
Bachelor of Arts - Business Administration
Georgia State University
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