Tyler Helmly
Savannah,Georgia
Summary
Adept at installation and repair, I leveraged my troubleshooting ability and excellent communication skills at Whaley Food Service Repairs to enhance service operations and customer satisfaction. By focusing on preventive maintenance and efficient scheduling, I contributed to a significant increase in first-time fix rates, showcasing my commitment to results and safety compliance. I am a collaborative leader with a dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Service Technician
Coastal Restaurant Supply and Service
07.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Field Service Manager
Whaley Food Service Repairs
07.2023 - 07.2024
- Led team of up to 6 service technicians in field activities.
- Streamlined field operations for improved efficiency and reduced response times.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Increased team productivity with effective scheduling and resource allocation.
- Collaborated with sales teams to identify new business opportunities and expand market reach.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Athletic Director
Memorial Day School
03.2019 - 07.2023
- Arranged transportation for athletes to participate in away games, tournaments and other events.
- Ordered equipment for all sports and kept meticulous records on athletic equipment inventory.
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
- Maintained accurate records of athlete eligibility requirements, ensuring compliance with state regulations at all times.
- Supervised student grades for eligibility requirements and collected paperwork for annual physicals.
- Oversaw coach salaries, pay rates and all other program budget aspects.
- Managed budgets effectively, ensuring appropriate allocation of resources for all teams and programs.
- Mentored coaches on best practices in leadership, communication, and sportsmanship to enhance their skills and impact on athletes.
- Organized successful sporting events such as tournaments, meets, and league games that showcased athletes'' talents and achievements.
- Championed the importance of sportsmanship, ethical behavior, and personal responsibility both on and off the field, setting a strong example for athletes to follow.
- Boosted fundraising efforts for athletic department through targeted campaigns and community partnerships.
- Evaluated coaches'' performances annually using clear criteria aligned with department goals.
- Developed comprehensive emergency preparedness plans for athletic facilities, prioritizing safety during all events and practices.
- Coordinated with local media outlets to promote school''s athletic successes, increasing visibility within the community.
Service Technician
Whaley Food Service Repairs
07.2017 - 03.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Chief Engineer
The Landings Club
10.2016 - 07.2017
- Reduced equipment downtime through proactive preventive maintenance and timely repairs, ensuring smooth operations.
- Mentored junior engineers, providing guidance on best practices and technical expertise for professional growth.
- Managed and scheduled equipment and system preventive maintenance programs to verify contractual compliance.
- Established procedures for corrective and preventive maintenance.
- Oversaw facility inspections to identify areas of concern or opportunities for improvement in infrastructure management.
- Attended weekly department head meetings to share information and voice concerns.
- Managed budgets for engineering projects, making strategic decisions to optimize resources while maintaining quality standards.
- Led a team of engineers to successfully complete complex projects within budget and schedule constraints.
- Used Facility Dude to prepare weekly reports regarding technical status of facilities.
- Worked closely with vendors and internal sourcing to establish relationships, fostering new opportunities, solutions and cost savings.
- Evaluated vendor proposals for equipment purchases, selecting the best options based on cost-benefit analysis and long-term value.
- Completed annual capital budgeting, invoice review and approval and weekly work schedules.
Service Technician
Whaley Food Service Repairs
02.2011 - 10.2016
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Service Technician
Boaen Mechanical
05.2007 - 02.2011
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Education
Associate of Applied Science - HVAC/R
Savannah Technical College
Savannah, GA05.2009
High School Diploma -
Memorial Day School
Savannah, GA05.2007
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Excellent Communication
- Scheduling jobs
- Managing service operations
- Health and safety compliance
- Field Operations
- Troubleshooting
- Project Management
- Safety meetings
Accomplishments
- Rational
- Alto Shaam
- Frymaster
- Convotherm
- Garland and many more
EPA Universal Certification
CFESA Master Technician
Many Factory Training Classes
Timeline
Service Technician
Coastal Restaurant Supply and Service
07.2024 - Current
Field Service Manager
Whaley Food Service Repairs
07.2023 - 07.2024
Athletic Director
Memorial Day School
03.2019 - 07.2023
Service Technician
Whaley Food Service Repairs
07.2017 - 03.2019
Chief Engineer
The Landings Club
10.2016 - 07.2017
Service Technician
Whaley Food Service Repairs
02.2011 - 10.2016
Service Technician
Boaen Mechanical
05.2007 - 02.2011
Associate of Applied Science - HVAC/R
Savannah Technical College
High School Diploma -
Memorial Day School
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