Tyler Henderson
Braselton,GA
Summary
Dynamic Regional Sales Engineer with a proven track record at Robatech USA, excelling in customer relationship management and technical sales. Enhanced market penetration through strategic account management and solution selling, resulting in significant sales growth. Strong technical acumen and troubleshooting skills fostered client satisfaction and retention.
Overview
12
12
years of professional experience
Work History
Regional Sales Engineer
Robatech USA
02.2019 - Current
- Developed and executed regional sales strategies to enhance market penetration.
- Collaborated with cross-functional teams to tailor solutions for customer needs.
- Provided technical support and training to clients on product applications.
- Conducted presentations and demonstrations showcasing product benefits to prospective clients.
- Analyzed market trends and competitor activities to identify growth opportunities.
- Maintained strong relationships with key accounts, ensuring customer satisfaction and retention.
- Improved regional sales performance by identifying and targeting high-value clients.
- Expanded the client base by actively seeking new business opportunities in the region.
- Increased customer satisfaction by resolving issues promptly and effectively.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Suggested ideas for product evolution and new product variants.
- Submitted booking forecasts, monthly highlights and CRM entries.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Presented technical presentations to clients to explain product features and benefits.
Avionics Technician
United States Marine Corps
09.2013 - 07.2018
- Diagnosed and repaired complex avionics systems to ensure operational readiness of the F/A-18 Hornet.
- Conducted detailed inspections and troubleshooting of electronic components, enhancing system reliability.
- Collaborated with cross-functional teams to streamline maintenance procedures and reduce turnaround times.
- Expedited fault identification processes using detailed schematics and wiring diagrams for effective troubleshooting methods.
- Reduced downtime for aircraft by completing avionics repairs in a timely manner without compromising quality or safety standards.
- Tested electrical aircraft systems, components, and equipment for compliance with standards and to uncover malfunctions.
- Enhanced aircraft safety by performing routine inspections and maintenance on avionic systems.
- Effectively communicated with pilots and maintenance teams surrounding aircraft discrepancies pre and post flight.
Education
High School Diploma -
Jackson County Comprehensive Highschool
Jefferson, GAAvionics
Naval Air Technical Training Center (NATTC)
Pensacola, FLAvionics
Naval Aviation Technical Training (CNATT)
Naval Air Station Oceana, VASkills
- Regional sales strategy
- Customer relationship management
- Technical support
- Troubleshooting skills
- Account management
- Territory management
- Sales pipeline management
- CRM software proficiency
- Technical sales expertise
- Relationship building
- Solution selling
- Strong technical acumen
Timeline
Regional Sales Engineer
Robatech USA
02.2019 - Current
Avionics Technician
United States Marine Corps
09.2013 - 07.2018
High School Diploma -
Jackson County Comprehensive Highschool
Avionics
Naval Air Technical Training Center (NATTC)
Avionics
Naval Aviation Technical Training (CNATT)