TYLER KELLY
Union City
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Light of the World Church International
East Point, GA
10.2024 - Current
- Coordinated church events, managing logistics and schedules to ensure smooth execution.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Assisted in budgeting for church activities, contributing to financial planning accuracy.
- Provided administrative support to leadership, facilitating communication across departments.
Customer Service Representative
Public Partnerships LLC
Remote
03.2025 - 02.2026
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Verida
Villa Rica, GA
08.2023 - 03.2025
- Assists Medicaid/Medicare members with scheduling non-emergency transportation to medical facilities in Georgia and in various states in southern U.S.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
Certified Peer Support Specialist
Mississippi Behavioral Health Services
Laurel, MS
02.2023 - 07.2023
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Increased awareness of and supported participation in self-help and advocacy organizations.
Customer Service Representative
Maximus Federal
Hattiesburg, MS
07.2021 - 02.2022
- Required to assist callers with information and enrollment about their health insurance with Obama Care and Medicare
- Responded to authorized service center's inquiries via email or phone, and resolved issues efficiently and professionally
- Managed all inquiries of the call center
- Duties included investigation of questions/complaints, forward issues to appropriate parties if needed, request order overrides for eligible members, replace orders when reported missing or damaged, member notification of eligibility and benefits
- Provided excellent customer service, answer any questions and handle complaints from customers.
Reporter
Daily Mississippian
Oxford, MS
09.2014 - 05.2015
- Reporting
- Lifestyle Columns
- Meeting deadline
- Conducting interviews.
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Adhered to ethical and legal standards to maintain credibility and trust with audiences.
- Investigated important community issues and put together well-received reports.
- Developed stories by researching facts and tracking down sources.
- Built strong relationships with sources to gain access to exclusive information.
Education
B.A. in Journalism Print -
The University of Mississippi
Oxford, MS05-2018
Skills
- Detail Oriented - Proficient
- Verbal Communication - Expert
- Written Communication - Expert
- Computer skills
- Administrative support
- Customer service
Accomplishments
Ole Miss Opportunity Scholar May 2014-May 2018
National Society of Collegiate Scholars September 2015-
Certification
Certified PSS
Honors And Awards
- Ole Miss Opportunity Scholar, 05/2014, 05/2018
- National Society of Collegiate Scholars, 09/2015
Timeline
Customer Service Representative
Public Partnerships LLC
03.2025 - 02.2026
Administrative Assistant
Light of the World Church International
10.2024 - Current
Customer Service Representative
Verida
08.2023 - 03.2025
Certified Peer Support Specialist
Mississippi Behavioral Health Services
02.2023 - 07.2023
Customer Service Representative
Maximus Federal
07.2021 - 02.2022
Reporter
Daily Mississippian
09.2014 - 05.2015
B.A. in Journalism Print -
The University of Mississippi