Tyler Manaigo
Lithonia
Summary
Highly accomplished and results-driven Sales consultant/ Customer Service Representative with over 6 years of experience in customer satisfaction experience. Proven track record of success in driving sales increases & brand loyalty through innovative strategies and exceptional leadership. I have an enthusiastic, engaged, and willing to learn personality and aim to be the same kind of employee. I am a very hard worker and am also very teachable. I have the drive and passion to assist others and to also bring value to a company by being a team player.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
InterSolutions, LLC
07.2024 - Current
Customer Service Representative/Technical Support
Apple
09.2023 - Current
Stockroom Associate/Floor associate
CB2 Atlanta
11.2022 - 12.2022
Senior Customer Service Representative
Brooks Brothers
04.2021 - 11.2022
- Assisting customers with online orders
- Placing orders for customers
- Answering inquires about website coupons/ promotions/ loyalty status
- Completing fraud tickets
- Activating gift cards
Customer Service Representative
ARISE
01.2019 - 06.2022
- Customer sales and Customer Service Rep
- For Home Depot
Product Expert/ Customer Service Representative
TurboTax
02.2020 - 05.2021
- Trouble shoot customer concerns; walk customers through filing process
Customer Service Representative/Technical Support
Sutherland
03.2020 - 07.2020
- I assisted customers with things like getting into their accounts, restarting their internet router, scheduling tech support to come re-install hardware and answering customer inquires
Technical Support Representative II
AT&T
01.2020 - 07.2020
- I helped customers troubleshoot and setup technical devices from over the phone, scheduled appointments for technicians to come out customer's properties and also answered basic customer questions and concerns
Phone Operator/ Data entry
DeKalb County Tax Commissioners Office
09.2018 - 12.2018
- Reception duties: Answering phone calls, greeting visitors, directing inquiries to appropriate personnel.
- Calendar management: Scheduling appointments, meetings, and coordinating calendars for team members.
- Document handling: Filing documents, copying, scanning, and maintaining electronic and physical filing systems.
- Data entry: Inputting information into spreadsheets and databases.
- Email management: Responding to emails, forwarding messages, and managing email inboxes
- Administrative support: Preparing reports, creating presentations, and managing office supplies.
- Customer service: Addressing customer inquiries, resolving issues, and providing basic support.
- Project coordination: Assisting with event planning, logistics, and project management tasks.
Volunteer
Four Hundred Ways Foundation
01.2016 - 12.2016
- Organized back to schools supplies for under-privilege children
- Organized and input data records into Microsoft Excel
- Monitored inbound phone calls for inquiries about the foundations
Education
Bachelor In Architectural Studies - Architectural Drafting
Georgia Piedmont Technical College
Clarkston, GAHigh school or equivalent -
Lithonia High School
Lithonia, GA05.2019
High school or equivalent -
Grayson High School
Grayson, GA05.2018
High school diploma - Computer Technology Pathways
Lithonia High School
Lithonia, GA01.2016
Skills
- Organizational Skills
- Customer Care
- Service Excellence
- Customer Support
- Data Entry
- Fast Typing Skills
- Presentation Skills
- Technical Support
- Troubleshooting
- Help Desk
- Windows
- Sales
- Microsoft Office
- LAN
- Desktop Support
- Active Directory
- Software Troubleshooting
- CRM software
- Live chat
- Salesforce
- Google Docs
- VPN
- Operating systems
- Retail sales
- Upselling
- Inside sales
- Communication skills
- Telecommunication
- Outbound sales
- Microsoft Excel
- Phone etiquette
- Telemarketing
- B2B sales
- Computer skills
- Negotiation
- Analysis skills
Additional Information
I'm a very tech-savvy person and can adapt to any environment. In high school, I was in the Computer Technology Class which taught typing skills, organization skills, and public speaking. I aspire to become an architect and continue to grow as a person.
Assessments
- Work motivation, Proficient, 11/01/20
- Customer focus & orientation, Proficient, 10/01/21
- Typing, Completed, 10/01/21
- Customer service, Proficient, 02/01/20
- Sales skills, Proficient, 11/01/20
Personal Information
Authorized To Work: US
Timeline
Leasing Consultant
InterSolutions, LLC
07.2024 - Current
Customer Service Representative/Technical Support
Apple
09.2023 - Current
Stockroom Associate/Floor associate
CB2 Atlanta
11.2022 - 12.2022
Senior Customer Service Representative
Brooks Brothers
04.2021 - 11.2022
Customer Service Representative/Technical Support
Sutherland
03.2020 - 07.2020
Product Expert/ Customer Service Representative
TurboTax
02.2020 - 05.2021
Technical Support Representative II
AT&T
01.2020 - 07.2020
Customer Service Representative
ARISE
01.2019 - 06.2022
Phone Operator/ Data entry
DeKalb County Tax Commissioners Office
09.2018 - 12.2018
Volunteer
Four Hundred Ways Foundation
01.2016 - 12.2016
High school or equivalent -
Lithonia High School
High school or equivalent -
Grayson High School
High school diploma - Computer Technology Pathways
Lithonia High School
Bachelor In Architectural Studies - Architectural Drafting
Georgia Piedmont Technical College
Similar Profiles
Cynthia (Cindi) ManneyCynthia (Cindi) Manney
Apartment Leasing Agent at InterSolutions, LLCApartment Leasing Agent at InterSolutions, LLC
Madison ParrishMadison Parrish
Concierge (Temporary, Weekends) at InterSolutions, LLCConcierge (Temporary, Weekends) at InterSolutions, LLC
Jessica VasquezJessica Vasquez
Leasing Consultant at InterSolutions, LLCLeasing Consultant at InterSolutions, LLC
La'Zaye CanadyLa'Zaye Canady
Veterinary Receptionist at Blue Pearl Pet HospitalVeterinary Receptionist at Blue Pearl Pet Hospital
Janet Montgomery-ClarkJanet Montgomery-Clark
Direct Support Professional at Touching Lives Day ServiceDirect Support Professional at Touching Lives Day Service