Tyler Owen
Grantville
Summary
Results-oriented management professional with ten years of experience overseeing daily managerial operations in retail and production environments.
Successfully achieved strategic, operational, financial, and human resource goals through effective leadership and collaboration.
Proven track record of driving organizational success and enhancing team performance in dynamic and fast-paced environments. Passionate about optimizing processes and fostering a culture of continuous improvement to drive business success.
Overview
16
16
years of professional experience
Work History
Technician Production Manager, / Cosmetic Manager
Carmax
02.2019 - Current
- Control the operational flow of 135-225 production units through the start and finish of the reconditioning process by load, quality and production management across multiple teams and zones.
- Manage technician inspection processes, billed hours per production unit, produced at or below company target. Successfully support the company initiative of maintaining company quality standards below defect rate comeback percentage.
- Drives team and store performance by monitoring production comeback metrics at or below company set target. Build developmental action plans for technicians with increased comeback percentages to address root cause.
- Recruit, hire and develop training processes and procedures for newly hired associates in the Reconditioning Operational Process in Mechanical Technician Roles.
- Drive reduction in costs, expenses and waste through KPI metrics. Establish action plans to close gap-to-target opportunities in dashboard overages.
Assistant Store Manager
Walmart Stores
01.2015 - 12.2018
- Assistant Manager of total-box store operations, hiring, coaching and training of hourly associates and hourly supervisors. Introduce and roll-out the implementation of new company projects, policies and standards throughout total store.
- Drive increases in revenue and profit by reducing shrink and waste through proper inventory management, merchandising to sales gain, payroll metrics and controllable expenses.
- Provide exceptional customer service in a professional and attentive manor in a fast-paced diverse work environment.
- Merchandising of product placement storewide and establish successful vendor to store mgmt relations.
Frozen & Dairy Sales Associate & Inventory Control Associate
Walmart Stores
01.2010 - 01.2015
Education
Bachelor's Degree - Administrative Management
Clayton State University
Morrow, GA05.2014
Associate's Degree - Business Management
Southern Crescent Technical College
High School Diploma -
Fayette County High School
Fayetteville05-2005
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Workload management
- OSHA compliance
Timeline
Technician Production Manager, / Cosmetic Manager
Carmax
02.2019 - Current
Assistant Store Manager
Walmart Stores
01.2015 - 12.2018
Frozen & Dairy Sales Associate & Inventory Control Associate
Walmart Stores
01.2010 - 01.2015
Associate's Degree - Business Management
Southern Crescent Technical College
Bachelor's Degree - Administrative Management
Clayton State University
High School Diploma -
Fayette County High School
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