Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Pittman

Database Administrator
Forsyth

Summary

Results-driven Database Administrator with extensive experience at the University System of Georgia, excelling in database monitoring and backup processes. Proven ability to enhance system stability and customer satisfaction through proactive issue resolution and performance optimization. Strong SQL proficiency combined with exceptional customer service skills ensures effective support and operational efficiency. Strong foundation in managing and maintaining enterprise-level IT infrastructure. Proven expertise in system upgrades, network management, and ensuring system security. Highly collaborative team player with results-driven approach, known for adaptability and reliability.

Overview

10
10
years of professional experience

Work History

Database Administrator

University System of Georgia
02.2022 - Current
  • Streamlined backup and recovery processes, enhancing overall system stability and availability.
  • Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
  • Provided timely resolution of critical production issues, minimizing downtime and avoiding potential revenue loss.
  • Optimized database performance by monitoring health and implementing tuning recommendations.
  • Maintained high levels of customer satisfaction by consistently meeting service level agreements for database performance and availability.
  • Maintained Ellucian Banner for 19 institutions including resolving tickets with stakeholders regarding issues

Associate Systems Administrator

Gordon State College
05.2017 - 02.2022
  • Supported users during technology transitions by providing thorough training materials tailored to individual learning needs.
  • Established effective monitoring protocols to proactively identify potential vulnerabilities in the network architecture.
  • Collaborated with cross-functional teams to implement IT solutions that increased productivity and efficiency throughout the organization.
  • Evaluated new hardware and software components for compatibility with existing systems while maintaining alignment with budgetary constraints.
  • Provided exceptional end-user support, resolving technical issues quickly and effectively.

IT Support Specialist

Gordon State College
08.2015 - 05.2017
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Education

Associate of Science - Computer Science

Gordon State College
Barnesville, Georgia
05.2001 -

Bachelor of Science - Information Technology

Kennesaw State University
Kennesaw, GA
05.2001 -

Skills

Database monitoring

Database administration

Backup and recovery

Linux operating system

SQL proficiency

Apache tomcat

Active Directory management

Hardware installation

Server maintenance

Desktop support

Customer service

Ticket support system management

Timeline

Database Administrator

University System of Georgia
02.2022 - Current

Associate Systems Administrator

Gordon State College
05.2017 - 02.2022

IT Support Specialist

Gordon State College
08.2015 - 05.2017

Associate of Science - Computer Science

Gordon State College
05.2001 -

Bachelor of Science - Information Technology

Kennesaw State University
05.2001 -

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Tyler PittmanDatabase Administrator