Tyler Tory
Monroe
Summary
Experienced with customer relationship management, ensuring client satisfaction and loyalty. Utilizes strategic sales techniques to identify and meet customer needs. Knowledge of effective communication and problem-solving to drive successful sales outcomes.
Overview
5
5
years of professional experience
Work History
Sr. Sales and Operations Advisor
DriveTime Automotive Group Inc.
Athens, Georgia
02.2023 - Current
- Ensure a one-of-a-kind sales experience for each customer
- Responsible for making phone calls, scheduling appointments, collaborating with team members onsite and regional as well as preparing titles and loan documents
- Understand and execute company directives, initiatives, administrative responsibilities, underwriting, cash handling, inventory management, and expectations
- Guided customers through vehicle selection process to enhance satisfaction and drive sales.
- Developed and maintained strong relationships with clients to foster repeat business and referrals.
- Conducted presentations on vehicle features, benefits, and financing options to potential buyers.
- Mentored new sales guides on best practices for customer engagement and product knowledge.
Assistant Manager
Lids Retail Company
Athens, Georgia
06.2022 - 04.2024
- Produce sales gains, by providing customer service
- Complete accurate product counts in a consistent and timely manner
- Act as Store Manager on duty for any employee scheduling issues, customer complaints, etc. when store manager is not present
- Led daily store operations, ensuring optimal customer experiences and efficient workflow.
- Trained and mentored new staff, fostering a collaborative team environment.
- Developed promotional displays aligning with brand standards to drive customer engagement.
Management Trainee Intern
Enterprise Rent-A-Car
Macon, Georgia
01.2022 - 04.2022
- Supported fleet management by conducting vehicle inspections and maintenance checks.
- Enhanced managerial skills by participating in diverse business operations and shadowing experienced managers.
- Facilitated daily operations to ensure optimal vehicle availability and customer satisfaction.
- Led initiatives aimed at improving operational workflows and enhancing service delivery standards.
- Participated in employee training sessions to further develop professional skillset and adaptability within the workplace.
- Conducted market research to support strategic decision-making processes within the organization.
Education
MBA - General Business
Louisiana State University Shreveport
Shreveport, LA07-2027
Bachelor of Business Administration - Management
Fort Valley State University
Fort Valley, GA12-2022
Skills
- Upselling strategies
- CRM proficiency
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Goals and performance
- Relationship building
- Product knowledge
- Sales tracking
- Inventory management
- Organization techniques
Accomplishments
- Achieved company titles of "Navigator" and "Capital Achiever" by completing over 85% of my sales including ancillaries with accuracy, efficiency, and leading the dealership in sales 6 out of 12 months.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Efficiently handled over 60 calls daily and more than 250 a week, delivering information and service to guarantee customer satisfaction.
- Supervised team of 5 or more staff members.
Affiliations
- Alpha Pi Chapter of Phi Beta Sigma Fraternity, Inc. | Membership Intake Officer- August 2021 – March 2022 | Director of Bigger Better Business- August 2020 – August 2021| Treasurer- August 2020 – August 2021
- Fort Valley State University Society for Advanced Management | October 2021 – July 2022
- Honor Student | August 2018 – December 2022
Timeline
Sr. Sales and Operations Advisor
DriveTime Automotive Group Inc.
02.2023 - Current
Assistant Manager
Lids Retail Company
06.2022 - 04.2024
Management Trainee Intern
Enterprise Rent-A-Car
01.2022 - 04.2022
MBA - General Business
Louisiana State University Shreveport
Bachelor of Business Administration - Management
Fort Valley State University
RELEVANT COURSEWORK
- Leadership Development
- Principles of Marketing
- Communication in the Business Environment
- Principles of Management
- Business Logistics
- Statistics for Business and Economics