Summary
Overview
Work History
Education
Skills
Timeline
Education and Training
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Ty'Lynn Toliver-Noel

Warner Robins

Summary

Dynamic Human Services Specialist with the Department of Human Services, adept at conducting client needs assessments and ensuring compliance with eligibility requirements. Proven ability to enhance client support through effective communication and data analysis, contributing to improved service delivery and client satisfaction. Committed to fostering multicultural competence and behavioral support in diverse communities.

Experienced with customer relationship management, team leadership, and sales strategies. Utilizes effective communication to drive sales and build lasting customer relationships. Track record of achieving sales targets and enhancing team performance.

Overview

6
6
years of professional experience

Work History

Lead Sales Associate

Dollar General
12.2024 - Current
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Developed and maintained knowledge of current sales and promotions.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
  • Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.
  • Set and achieved company defined sales goals.
  • Stayed current on company offerings and industry trends.
  • Kept detailed records of daily activities through online customer database.

Human Services Specialist/Call Center Customer Service Representative

Department of Human Services
01.2021 - 01.2025


  • Prepared documents necessary to initiate, continue and modify public assistance.
  • Supported applicants in completing documents with accuracy for human service programs.
  • Contacted applicants to discuss discrepancies and referred questionable cases to department for follow-up.
  • Processed benefit computations and under or overpayment adjustments.
  • Attended meetings and participated in staff development training activities.
  • Handled processing of client applications and followed confidentiality procedures to keep data safe.
  • Processed applications and followed strict procedures to keep sensitive data confidential.
  • Met with clients to conduct assessments of current situations and establish what needs to address.
  • Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
  • Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
  • Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
  • Interviewed applicants for services and supported application completion as necessary.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Receptionist

Easy Money Title Pawn & Cash
09.2023 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.

Restaurant Hostess/Restaurant Server/Cocktail Bartender

Tasty Crab House
08.2019 - 08.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.

Customer Service Representative

Teleperformance USA
10.2020 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Bachelor of Science - Psychology

Fort Valley State University
Fort Valley, GA
12-2026

High School Diploma -

Northside High School
Warner Robins, GA
05-2017

Associate of Science - Criminal Justice

Central Georgia Technical College
Warner Robins, GA
05-2023

Skills

  • Client needs assessments
  • Data analysis
  • Written and verbal communication
  • Counseling advice
  • Client meetings
  • Interviewing skills
  • Client assessment
  • Eligibility requirements
  • Multicultural competence
  • Behavioral support
  • Proficient in Microsoft
  • Client support and assistance
  • Effective customer communication
  • Customer service
  • Retail store operations
  • Cash handling
  • Opening and closing procedures
  • Team leadership
  • Goal oriented
  • Pricing and labeling
  • POS system operation
  • Staff training and development
  • Cash handling accuracy
  • Teamwork and collaboration
  • Sales training
  • Customer needs assessment
  • POS systems
  • Client relationship management
  • Visual displays and presentations
  • Mentoring and training
  • Cash flow management
  • Inventory and stocking
  • Product knowledge expertise
  • Customer care
  • Relationship building
  • Positive customer experience
  • Persistent and resilient
  • Client relationship building
  • Billing and collections
  • Sales promotions
  • Shift scheduling
  • Client acquisition
  • Payment processing
  • Schedule preparation
  • Sales presentations
  • Meeting sales goals
  • Stress management
  • Performance assessment
  • Cold calling
  • Friendly and outgoing
  • Shipping and receiving
  • Verbal and written communication
  • Meeting and exceeding sales goals
  • Hospitality and accommodation
  • Tactful conflict resolution

Timeline

Lead Sales Associate

Dollar General
12.2024 - Current

Receptionist

Easy Money Title Pawn & Cash
09.2023 - 12.2023

Human Services Specialist/Call Center Customer Service Representative

Department of Human Services
01.2021 - 01.2025

Customer Service Representative

Teleperformance USA
10.2020 - 10.2022

Restaurant Hostess/Restaurant Server/Cocktail Bartender

Tasty Crab House
08.2019 - 08.2023

Bachelor of Science - Psychology

Fort Valley State University

High School Diploma -

Northside High School

Associate of Science - Criminal Justice

Central Georgia Technical College

Education and Training

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Ty'Lynn Toliver-Noel