Tynesha Brown
Grovetown,GA
Summary
Professional with strong focus on processing customer returns effectively and efficiently. Skilled in inventory management, data entry, and customer service, ensuring smooth operations and high satisfaction. Valued team player who adapts to changing needs and consistently achieves results through collaboration and reliability. Highly organized and detail-focused, ready to contribute to operational success.
Overview
7
7
years of professional experience
Work History
Customer Returns Processor
Amazon
10.2024 - Current
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Operated electric pallet jack, forklift and manlift.
Agent
Teleperformance USA
09.2023 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Assembly Line Worker
John Deere
01.2022 - 06.2023
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
Cycle Counter
IFIT
09.2020 - 01.2022
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Conducted physical inventories, verifying quantities against system records and adjusting as necessary.
- Increased warehouse organization by identifying obsolete or damaged items for disposal or repair accordingly.
Jewelry Associate
Walmart
05.2018 - 07.2020
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Provided excellent customer service to exceed customer expectations.
- Completed store opening and closing procedures as per company guidelines.
Education
BBA - Human Resources Management
Strayer University
Augusta, GA12-2027
High School Diploma -
Thomson High School
Thomson, GA05-2018
Skills
- Money handling
- Problem-solving
- Customer service
- Warehouse operations
- Workplace safety
- Return authorization
- Complaint handling
- Teamwork skills
- Relationship building
- Phone etiquette
- Microsoft office
- Call center experience
Timeline
Customer Returns Processor
Amazon
10.2024 - Current
Agent
Teleperformance USA
09.2023 - Current
Assembly Line Worker
John Deere
01.2022 - 06.2023
Cycle Counter
IFIT
09.2020 - 01.2022
Jewelry Associate
Walmart
05.2018 - 07.2020
BBA - Human Resources Management
Strayer University
High School Diploma -
Thomson High School
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