Tynesia Davis
Peachtree City
Summary
Customer-oriented General Manager / Operator with 17 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
13
years of professional experience
Work History
Operator
Nothing Bundt Cakes
Fayetteville
06.2019 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed and followed processes to manage contracts and remain in compliance with company commitments and regulatory obligations.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
- Maintained documentation for all purchases.
- Managed on-site evaluations, internal audits and customer surveys.
- Monitored company inventory to keep stock levels and databases updated.
- Oversaw daily operations to ensure high levels of productivity.
- Verified submitted documents for completeness and compliance with company policies, addressing discrepancies and collaborating to troubleshoot where necessary.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Assisted with training and orientation of new employees.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Tracked monthly sales to generate reports for business development planning.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with local health department regulations regarding food safety standards.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented successful business strategies to increase revenue and target new markets.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Lead Keyholder
Lululemon Athletica
Macon
02.2021 - 11.2021
- Tracked and prioritized work orders to meet daily production requirements
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Counted out cash drawers and balanced totals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Rotated stock according to dates and protocols.
- Monitored security areas during busy periods.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
General Manager/ Head Team Coach
Gym Tech
McDonough
01.2012 - 12.2020
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Created in-depth training manual for all employees.
- Conducted training courses and prepared videos for long-term use.
- Researched and obtained relevant course materials to achieve training objectives.
Studio Manager
Orange Theory
Peachtree City
01.2019 - 06.2020
- Created policies and procedures for company and delivered company-wide training to employees.
- Handled accounting for payroll and billing.
- Implemented marketing strategies to promote studio to potential clients.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Rotated merchandise and displays to feature new products and promotions.
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Directed training and retraining of employees to boost performance and enhance business results.
Education
Education
Christopher Newport University
Newport News, VAEducation -
Georgia State University
Atlanta, GASkills
- P>Performance improvement
- P>Coaching and mentoring
- P>Efficient multi-tasker
- P>Business Development
- P>Operations management
- P>Recruitment
- P>Deadline-oriented
- P>Budget development
- P>Sales expertise
- P>Verbal and written communication
- P>Effective leader
- P>Employee scheduling
- P>Budgeting
- P>Staff training/development
- P>Exceptional interpersonal communication
- P>Budget administration
- P>Relationship building
- Inventory management
- Staff training
- Operational efficiency
- Financial reporting
- Customer service
- Sales strategy
- Performance monitoring
Personal Information
Title: General Manger
Timeline
Sales Lead Keyholder
Lululemon Athletica
02.2021 - 11.2021
Operator
Nothing Bundt Cakes
06.2019 - Current
Studio Manager
Orange Theory
01.2019 - 06.2020
General Manager/ Head Team Coach
Gym Tech
01.2012 - 12.2020
Education
Christopher Newport University
Education -
Georgia State University