Tynethia Jewell
Fairburn
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Sprint
Norcross
07.2021 - 08.2024
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Developed and delivered training sessions to customers on how to use products more effectively.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Worked with internal teams to deliver accurate information to customers and service accounts.
Front Desk Receptionist
Red Roof Inn & Suites Hotel
Atlanta
02.2018 - 06.2019
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Updated and maintained office policies and procedures.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Input customer data into reservation systems and updated to reflect room changes.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted customers, answered general questions and directed to appropriate locations.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Education
GED -
Atlanta Technical College
Atlanta, GA05-2017
Skills
- Customer service
- Problem solving
- Effective communication
- Relationship building
- Conflict resolution
- Team collaboration
- Time management
- Attention to detail
- Technical support
- Active listening
Timeline
Technical Support Representative
Sprint
07.2021 - 08.2024
Front Desk Receptionist
Red Roof Inn & Suites Hotel
02.2018 - 06.2019
GED -
Atlanta Technical College
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