Tynia Wright
Atlanta
Summary
Detail-oriented and highly efficient Customer Service Data Entry Specialist with extensive experience in administrative support, data management, and customer interactions. Proven ability to accurately input, verify, and organize large volumes of data while maintaining confidentiality and compliance with company policies. Skilled in utilizing Microsoft Excel, Oracle Cloud, and various data entry systems. Adept at handling customer inquiries, troubleshooting issues, and delivering high-quality service in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
Cabinet for Health and Family Services
09.2023 - Current
- Processed an average of 2,000 cases per month, including Snap and Medical applications and Health plan assignments
- Follow up with clients via phone, secure messages, and emails to obtain missing data and ensure case accuracy
- Verify and correct data from multiple sources, ensuring compliance with regulatory requirements
- Ensured accurate entry and processing of sensitive patient data in compliance with HIPAA regulations
Boutique Owner
Lovely Lady Apparel
11.2020 - 09.2023
- Managed and organized product data for the online store, including inventory updates and order processing
- Maintained accurate records of transactions, customer orders, and inventory levels
- Processed over 200 online orders monthly, ensuring timely and accurate fulfillment
Store Manager
Sassy Clothing LLC
03.2013 - 11.2020
- Oversaw data entry related to inventory management, sales reports, and employee schedules
- Pre-adjudicated documents and corrected data as required, ensuring accuracy and compliance
- Led HR functions, including recruiting, training, and benefits enrollment
Hotel Front Desk Agent
Fairfield Inn & Suites by Marriott
03.2011 - 02.2013
- Handled guest registration data, ensuring accurate input and record maintenance
- Managed financial transactions and maintained detailed records of guest accounts
- Provided exceptional customer service by addressing guest inquiries and concerns
Education
Bachelor of Science - Human Resources Management
University of Phoenix
Phoenix, Arizona07.2024
Associate of Science - Business Management
Atlanta Metropolitan State College
Atlanta, Georgia12.2021
Skills
- Data Entry & Management
- Technical Proficiency
- Customer Service
- Administrative Support
- Attention to Detail
- Process Improvement
Websites
Certification
Human Resource Management Certification, 07/01/24
Timeline
Customer Experience Associate
Cabinet for Health and Family Services
09.2023 - Current
Boutique Owner
Lovely Lady Apparel
11.2020 - 09.2023
Store Manager
Sassy Clothing LLC
03.2013 - 11.2020
Hotel Front Desk Agent
Fairfield Inn & Suites by Marriott
03.2011 - 02.2013
Bachelor of Science - Human Resources Management
University of Phoenix
Associate of Science - Business Management
Atlanta Metropolitan State College
Human Resource Management Certification, 07/01/24
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