Tyqiaunna Davis
Conyers
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in written and oral communication. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Home Depot
08.2023 - Current
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered prompt service to prioritize customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Information Center Specialist
Digital Credit Union
05.2020 - Current
- Compiled information from files and research to satisfy information requests.
- Understand and explain all DCU products and services, identify members needs and cross-sell appropriate products. Provide members with quality service and accurately process routine transactions in a timely manner.
- Organized, maintained and updated information in computer databases.
Customer Service Representative
Sitel
06.2017 - 05.2020
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted available products and services to customers during service, account management, and order calls.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Science - Business Administration And Management
Georgia State University
Atlanta, GA12.2023
High School Diploma -
Hertiage Highschool
Conyers, GA05.2016
Skills
- Administrative Support
- Customer Inquiries
- Microsoft Office
- Word Processing
- Answer Telephone Calls
- Microsoft Excel
- Active Listening
- Problem-Solving Ability
- Order Processing
- Computer Skills
- Professional telephone demeanor
- Project management abilities
- Business Development
- Money handling abilities
- Relationship Building
- Staff Management
- Hiring and Onboarding
Management skills of 4+ years
I have Experience of also being a manager of 4+ years working as Assistant manager at Dollar Tree and Target In Conyers,Ga
Timeline
Customer Service Representative
Home Depot
08.2023 - Current
Information Center Specialist
Digital Credit Union
05.2020 - Current
Customer Service Representative
Sitel
06.2017 - 05.2020
Associate of Science - Business Administration And Management
Georgia State University
High School Diploma -
Hertiage Highschool
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