Tyra Ector
Tyrone
Summary
Dedicated and self-motivated early-career professional with a Master of Business Administration. Proven ability to learn quickly, manage time effectively, and contribute to team, department and organizational success. Strong communication skills, both verbal and written, with a keen eye for detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support and Recovery Agent
Chick-Fil-A, Inc.
08.2022 - Current
- Resolves Customer inquiries via phone, online, and other support channels.
- Quickly learn a wide variety of topics and new initiatives to provide Customers with the latest and relevant solutions to their inquiries.
- Leverage our Customer Support Management systems to open case for Customer, research common answers, resolve issues and questions, and document case notes as needed.
- Tailor communication style to differing audiences.
Team Member
Chick-Fil-A
01.2016 - 01.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated IPOS to process orders, payments and collect cash payment for order totals.
- Minimize long register lines by providing timely sales transaction completion outside on IPOS
- Learned all required tasks quickly to maximize performance.
Assistant Manager
Bath and Body Works
01.2020 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Responsible for being the opening and closing manager of the store.
- Opened and Closed store while ensuring readiness for opening shifts and closing shifts.
- Onboarded new sales associates and communicated company expectations.
- Sales Lead for shifts and made sure associates were aware of companies daily sales goal and the wrote out plans to achieve them.
Cashier Customer Service
SunTrust Park: Delaware North
01.2018 - Current
- Stocked and rotated inventory regularly
- Made personal connections with every customer I came in contact with
- Worked as a team member, performing cashier duties, product assistance and cleaning.
Education
Bachelor of Business Administration in Marketing -
Kennesaw State University
Kennesaw, GA05.2022
Master of Business Administration in Marketing -
Kennesaw State University
Kennesaw, GA07.2023
Skills
- Organizational Skills
- Detailed Oriented
- Strong Collaborator
- Fast and Flexible Learner
- Strong Written and Verbal Communication Skills
- Strong Time Management Skills
Certification
- Certified Effortless Experience Representative, Gartner - Issued June 2023
Accomplishments
- Acceptance into Double Owl Program (Accelerated Masters Program for Master of Business Administration)
- 2019 Chick-fil-A Scholarship Recipient
Community Service Activities
- Delta Sigma Theta Sorority Incorporated, Sigma Epsilon (April 2021- Present)
- Math Tutor at North Fayette Elementary School (August 2018 - Present)
Timeline
Customer Support and Recovery Agent
Chick-Fil-A, Inc.
08.2022 - Current
Assistant Manager
Bath and Body Works
01.2020 - 01.2022
Cashier Customer Service
SunTrust Park: Delaware North
01.2018 - Current
Team Member
Chick-Fil-A
01.2016 - 01.2019
Bachelor of Business Administration in Marketing -
Kennesaw State University
Master of Business Administration in Marketing -
Kennesaw State University
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