Tyra Peak
Summary
Dedicated leadership professional with over 11 years of experience in retail management and customer service. Driven customer service and retail leader with experience delivering exceptional service, driving sales, and leading high-performing teams in fast-paced environments. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
11
11
years of professional experience
Work History
Healthcare Scheduling Coordinator
Piedmont HealthCare
Macon
05.2023 - 06.2026
- Managed patient appointment scheduling and inquiries, ensuring accuracy in records and data.
- Coordinated with providers and clinical staff to enhance scheduling processes and minimize wait times.
- Provided outstanding customer service, upholding confidentiality and compliance with healthcare regulations.
Substitute Teacher, K-Eighth Grade
Bibb County Board of Education
Macon
08.2022 - 05.2023
- Managed classroom operations and maintained a productive learning environment while engaging with students.
- Adapted quickly to various grade levels and instructional settings.
- Communicated effectively with faculty, staff, and students.
Emergency Roadside Assistant
GEICO
Macon
11.2021 - 06.2022
- Provided emergency assistance to stranded motorists across diverse locations and ensured timely assistance.
- Communicated effectively with customers to assess their needs and provide support while maintaining professionalism under pressure.
- Demonstrated strong problem-solving and communication skills and documented service requests and customer interactions in company systems.
Assistant Manager
Jimmy Jazz
Macon
03.2015 - 11.2021
- Built and maintained relationships with peers and upper management to drive team success.
- Greeted customers and provided exceptional customer service.
- Informed customers about current promotions and new arrivals to drive interest and sales & helped customers find specific products, answered questions, and offered product advice.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols and upheld company standards and compliance requirements for operations.
- Evaluated employee performance, delivering individualized feedback and praise.
Education
Central High School
Macon, GASkills
- Healthcare Coordination
- Patient Scheduling
- Microsoft Office Suite
- Data Entry & Record Management
- Customer service excellence
- Service orientation
- Policy and Procedure Adherence
- Time Management
- Multi-tasking
- Conflict resolution
- Written and verbal communication
- Relationship Building
- Leadership & Team Development
- Empathetic Leadership
- Adaptability
- Goals Driven
- Active Listener
Timeline
Healthcare Scheduling Coordinator
Piedmont HealthCare
05.2023 - 06.2026
Substitute Teacher, K-Eighth Grade
Bibb County Board of Education
08.2022 - 05.2023
Emergency Roadside Assistant
GEICO
11.2021 - 06.2022
Assistant Manager
Jimmy Jazz
03.2015 - 11.2021
Central High School