Tyra Riel
Acworth,GA
Summary
Committed to high standards of excellence, adaptable, self-motivated team player and a quick learner. Exceptional wit and positive demeanor, with a 'get it done' attitude. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Wright Medical Services
02.2024 - Current
- Facilitating the delivery of durable medical equipment in a fast-paced, high-volume workman’s comp DME office
- Expert verifying insurance coverage, knowledge of necessary criteria for durable medical equipment, extensive medical terminology knowledge
- Strong ability for entering orders quickly and accurately, communicating clearly and effectively to patients, insurance adjusters, and vendors to ensure timely delivery of equipment to patients
- Coordinating price negotiation and payments for 10+ vendors and 75+ insurance companies
- Cost containment
- Coordination and collaboration between vendors and workman’s compensation insurance adjusters for delivery and payments
- Invoicing
- Accounts Receivable and Accounts Payable.
CSR – Team Lead
Invitation Homes
03.2022 - 10.2023
- Asset management for 12,000+ homes in Atlanta and the surrounding area
- Support and leading my team consisting of 35 Technicians and 4 CSRs in a high-volume, fast-paced environment
- Daily schedule management and dashboard review to ensure KPI’s are met daily/weekly
- Lead new initiatives and projects for deliverables and consistency
- Stakeholder and affiliate/vendor coordination for all data collection and disbursement
- First point of contact for all internal/external escalations
- Dashboard monitoring of Technician and CSR metrics
- Development and upscaling of Technician and CSR
- Team building and collaboration between different departments
- Monitor and metric reporting on resident experience
- De-escalation of any issues that may arise
- Proposal reviews and approval
- Scheduling/rescheduling changes
- Chargeback review
- Main POC for SMS new initiatives and buildouts
- Main POC for all Section 8 Housing.
Administrative Assistant /CSR
WindOW World of Atlanta
10.2021 - 03.2022
- Assist with scheduling of installations, reschedules, and sales appointments
- Representative to lead customers through sale is completion, installation, and warranty
- Issue resolution
- Assist customers in person and on the phone with their scheduling needs
- Performs 90 – 150 calls per day to schedule sales and installs
- Manages all Hot Leads, including those requesting later follow-ups
- Provides customers with knowledge of the products offered
- De-escalation of any issues that may arise.
Receptionist
Invitation Homes
04.2021 - 08.2021
- Ensured a friendly and professional environment, providing a positive experience for current or potential residents
- Assist the CSR-PM and CSR-FS with role responsibility completion for over 2,000 homes
- Utilize effective and consistent problem-solving skills
- Manage high-stress situations while maintaining a professional approach to ensure each task is completed in a timely manner
- Performs administrative functions in an accurate and timely manner
- Greet and assist residents and/or prospective residents and answer incoming phone calls in a polite and professional manner
- Monitor property management dashboards and tasks daily to provide a timely response to answer and assist residents
- Proficient in Fair Housing Regulations
- Responsible for handling property issues and general property condition assessments
- Performing calls for delinquency (DQ) records and payment management
- Completed welcome calls, emails, and created smart home accounts for new residents
- Managing HOA Violations and resolutions
- Collecting monthly rental payments and forwards to Assistant Portfolio Managers.
Phlebotomist I, II, III
Quest Diagnostics
03.2021 - 04.2021
- Phlebotomy support for multiple physicians, physician assistants and other medical and research staff
- Followed infection control and safety procedures carrying out daily phlebotomy functions
- Processed specimens and prepared them laboratory processing
- Provided extraordinary customer service
- Verifying insurance
- Collecting payment for services
- Cleaning and sanitizing office
- Ordering Supplies
- Travel to different sites to cover/ Train new employees
- Member of multidisciplinary team including Doctors, physician assistants, office manager, multiple receptionists, research staff, and billing coordinators
- Patients check in/out
- Venipuncture, Specimen Collection, Specimen handling, Clerical work for lab processing, Point of Care services
- Entering/ locating orders in EMR system
- Understand/ Knowledgeable in Medical Terminology, Diagnosis Codes and Testing Procedures
- Patient support
- Pulling Reports/ Lab orders from multiple different systems.
Education
Associates in Psychology -
Red Rocks Community College
Golden, CO06.2021
Skills
- DME Works
- Cost Containment/Fee Negotiation
- Workman's Comp DME
- Accounts Payable/Receivable
- Invoicing
- Office Management
- Project Management
- Records Management
- Organizational Development
- Strategic Management
- Operations Management
- Vendor Management
- Research Oriented
- MS Office Suite
- MS Outlook
- Yardi
- Salesforce
- SMS
- Tableau
Websites
Certification
- Patient Care
- Medical Assistant
- Phlebotomy
Page
2
Volunteer Experience
- Secor Cares - Parker
- Parker Task Force
- Chatfield State Park
- CAC Thrift Store
- Certified CSR Trainer
- Phlebotomy Trainer
Timeline
Administrative Assistant
Wright Medical Services
02.2024 - Current
CSR – Team Lead
Invitation Homes
03.2022 - 10.2023
Administrative Assistant /CSR
WindOW World of Atlanta
10.2021 - 03.2022
Receptionist
Invitation Homes
04.2021 - 08.2021
Phlebotomist I, II, III
Quest Diagnostics
03.2021 - 04.2021
Associates in Psychology -
Red Rocks Community College
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