Tyra Riel
Kennesaw
Summary
Strategic operations professional with 8+ years of experience enhancing performance in medical services, property management, and customer service. Expertise in cross-functional leadership, cost containment, and workflow optimization to drive efficiency and service delivery. Experienced in leading teams, managing complex initiatives, and implementing process improvements that boost customer satisfaction and organizational performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Wright Medical Services
Woodstock
02.2024 - Current
- Manage precise order entry and processing for up to 100 referrals daily, facilitating prompt delivery through effective communication with patients, insurance adjusters, case managers, and coordination with 30+ vendors.
- Lead the delivery coordination of durable medical equipment (DME) within a high-volume workers' compensation environment, managing up to 50 new referrals per day while ensuring timely and accurate service fulfillment.
- Verified insurance coverage and authorization requirements using in-depth knowledge of DME guidelines while adhering to HIPAA regulations to ensure compliance and maximize approval rates.
- Oversaw invoicing, accounts receivable, and accounts payable functions, managing up to $500,000 in invoices per month to ensure accurate billing and timely collections.
- Negotiated pricing and coordinated payments with 30+ vendors and 75+ insurance carriers, implementing cost-containment strategies that contributed to organizational savings.
CSR - Team Lead
Invitation Homes
Sandy Springs
03.2022 - 10.2023
- Directed asset management operations for a portfolio of 12,000+ homes across Atlanta, leading a team of 35 Technicians and 4 Customer Service Representatives in a fast-paced, performance-driven environment.
- Optimized daily scheduling workflows and conducted data-driven dashboard reviews, resulting in consistent achievement of key performance indicators (KPIs).
- Spearheaded cross-functional initiatives to enhance service deliverables and standardize operating procedures, increasing customer satisfaction and operational reliability.
- Collected, analyzed, and prioritized operational data with internal stakeholders and external vendors, streamlining decision-making and resource allocation.
- Served as primary point of contact for internal and external escalations, effectively managing de-escalation strategies and preserving strong client relationships.
- Identified growth opportunities and drove accountability by analyzing technician and CSR performance metrics, implementing continuous process improvements.
- Led chargeback reviews and proposal approvals, supporting strategic cost management and improving overall asset management efficiency.
Administrative Assistant / CSR
Window World of Atlanta
Marietta
10.2021 - 03.2022
- Provided comprehensive customer support from initial sales consultation through installation and warranty phases, facilitating seamless coordination and maintaining high customer satisfaction.
- Resolved customer concerns while maintaining service standards, enhancing client retention and positively influencing overall satisfaction metrics.
- Coordinated scheduling for installations and sales appointments, handling 90-150 inbound and outbound calls daily to enhance technician routing and ensure timely service delivery.
Receptionist
Invitation Homes
Greenwood Village
04.2021 - 08.2021
- Managed property dashboards to ensure timely responses to resident inquiries, enhancing service quality and increasing customer satisfaction.
- Executed administrative tasks with precision, ensuring compliance with Fair Housing Regulations and maintaining high service standards.
- Cultivated positive interactions with residents and prospects, improving customer relations across 2,000 homes and fostering strong community ties.
Phlebotomist I, II, III
Quest Diagnostics
12.2014 - 04.2021
- Delivered phlebotomy services with a commitment to safety and infection control standards, ensuring high-quality patient care.
- Assisted in specimen processing, improving customer service and enhancing patient experiences.
- Collaborated with multidisciplinary team to ensure effective communication and streamline workflow, supporting operational efficiency.
Education
Associate's Degree - Psychology
Red Rocks Community College
Lakewood, CO06.2021
Skills
- Office management
- Administrative operations
- Invoicing
- Records management
- Project management
- Process improvement
- Data analysis
- Microsoft Office Suite
- Salesforce
- Yardi
- Tableau
- Communication skills
Websites
Certification
- Certified Phlebotomy Technician, Phlebotomy Learning Center of Colorado, 11/01/14, Demonstrates mastery in phlebotomy practices, adhering to stringent safety protocols to optimize specimen collection and boost patient satisfaction.
- Certified Medical Assistant, Med Assist School of Hawaii, 04/01/10, Endorses comprehensive skills in patient care, administrative operations, and clinical procedures, facilitating superior healthcare service delivery.
Volunteer Experience
- Secor Cares - Parker
- Parker Task Force
- Chatfield State Park
- CAC Thrift Store
- Certified CSR Trainer
- Phlebotomy Trainer
Timeline
Administrative Assistant
Wright Medical Services
02.2024 - Current
CSR - Team Lead
Invitation Homes
03.2022 - 10.2023
Administrative Assistant / CSR
Window World of Atlanta
10.2021 - 03.2022
Receptionist
Invitation Homes
04.2021 - 08.2021
Phlebotomist I, II, III
Quest Diagnostics
12.2014 - 04.2021
Associate's Degree - Psychology
Red Rocks Community College