Tyrance Hayes
Duluth
Summary
Results-driven customer service professional with 4 years of experience in sales, account management, and client support. Expertise in building customer relationships, resolving complex issues, and enhancing operational efficiency. Proficient in CRM systems and conflict resolution, with a strong track record of maintaining high satisfaction levels while working remotely. Seeking to apply skills in a Remote Customer Service Representative role.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
PepsiCo
Stone Mountain
11.2024 - Current
- Built and maintained strong customer relationships through proactive communication, resulting in increased client retention and repeat business.
- Managed multiple client accounts simultaneously while maintaining exceptional organization, responsiveness, and attention to detail.
- Maintained extensive knowledge of industry trends and product offerings to provide informed recommendations and deliver superior customer service.
Customer Service Representative
Amazon
Duluth
08.2022 - 09.2024
- Delivered exceptional customer support through phone, email, and live chat channels, consistently maintaining high levels of customer satisfaction in a fast-paced remote environment.
- Resolved complex customer inquiries regarding orders, returns, account management, and product concerns while maintaining a 95% first-contact resolution rate.
- Maintained accurate customer records in CRM systems, ensuring compliance with company standards and timely follow-up on unresolved cases.
- Handled 50–70 customer interactions daily, consistently meeting performance, quality assurance, and response-time metrics.
Education
Shiloh High School
Snellville, GASkills
- Customer relationship management
- Sales forecasting
- Account management
- Proven ability to de-escalate customer concerns and resolve issues efficiently
- Strong verbal and written communication skills
- Ability to explain complex information in a clear and customer-friendly manner
- Detail-oriented with excellent organizational skills
- Experienced working independently in remote environments
Timeline
Inside Sales Representative
PepsiCo
11.2024 - Current
Customer Service Representative
Amazon
08.2022 - 09.2024
Shiloh High School