Tyrea Jones
Union City,Georgia
Summary
Proven Security Officer and Customer Service Representative with a track record of enhancing safety and customer satisfaction at Allied Universal Security Services. Skilled in surveillance and superior customer service, adept at conflict de-escalation and emergency response. Increased loyalty through empathetic dispute resolution, demonstrating reliability and shift work adaptability without compromising service quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
05.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Representative
Macys Credit And Customer Service
09.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Delivery Driver
Via Logistics
09.2023 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Security Officer
GardaWorld Security
09.2022 - 02.2023
Overnight Stocker
Kroger
12.2020 - 03.2022
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
Psychology
Henry County High School
155 Postmaster Dr, McDonough, GA 3025205-2016
Skills
- General security
- Superior customer service
- Surveillance
- Patrol operations
- Conflict de-escalation
- Electronic surveillance
- Dispatch
- Shift work experience
- First aid and CPR certified
- Reliability
Accomplishments
- Successfully completed two-week security training program.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Certification
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- Transportation Worker Identification Credential (TWIC) - Transportation Security Administration.
- [State] Driver's License
- First Aid Certification
- CPR/AED Certification
Languages
English
Full Professional
Timeline
Customer Service Representative
Macys Credit And Customer Service
09.2024 - 11.2024
Security Officer
Allied Universal Security Services
05.2024 - Current
Delivery Driver
Via Logistics
09.2023 - 01.2024
Security Officer
GardaWorld Security
09.2022 - 02.2023
Overnight Stocker
Kroger
12.2020 - 03.2022
Psychology
Henry County High School
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