Tyreannier Whitt
Atlanta
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
AmeriCold Logistics
07.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
HR Assistant
Animal Fur1st Medical Center
02.2015 - 03.2020
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Administrative Assistant
Pick-n-Print
05.2010 - 08.2015
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
- Properly directed agreements, contracts and invoices
- Organized files, developed spreadsheets, faxed reports and scanned documents
Education
High School Diploma -
Southside High School
Atlanta, GAHealth Care Administration
Alison
01-2025
Massage Therapy -
G.M.I.
Atlanta, GA01.2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Accomplishments
- Promoted after 5 months of employment based on exemplary performance.
- Achieved perfect attendance for 3 consecutive years.
Timeline
Customer Service Representative
AmeriCold Logistics
07.2020 - Current
HR Assistant
Animal Fur1st Medical Center
02.2015 - 03.2020
Administrative Assistant
Pick-n-Print
05.2010 - 08.2015
High School Diploma -
Southside High School
Health Care Administration
Alison
Massage Therapy -
G.M.I.
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