Tyreina Williams
Atlanta
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Membership Services Representative
Sam's Club
Augusta
09.2023 - Current
- Maintained accurate records of member accounts, including payments and renewals.
- Performed administrative tasks such as filing documents, data entry, or preparing correspondence.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Used diverse sales techniques and persuasive approach to maximize sales success.
- Coordinated with other departments to ensure smooth flow of operations.
Food Bank Volunteer
Faith Outreach Church
Augusta
02.2023 - Current
- Assisted with stocking shelves with donated food items.
- Adhered to safety protocols while handling perishable goods.
- Helped maintain accurate records of client visits and donations received.
- Maintained a clean and orderly workspace throughout shift.
- Greeted and registered clients upon arrival at the food bank.
- Provided information to clients regarding available resources and services in the area.
Education
BBA - Finance
Kennesaw State University
Kennesaw, GA05-2027
Bachelor of Arts - Dance
Kennesaw State University
Kennesaw, GA05-2027
Associate of Science - Business Administration
East Georgia State College
Swainsboro, GA12-2024
Skills
- Customer service
- Teamwork and collaboration
- Attention to detail
- High-energy attitude
- Software navigation
- Problem-solving abilities
- Computer skills
- Product and service sales
Accomplishments
East Georgia State College - Dean's List: May 2024 to December 2024
Affiliations
- Dance Teacher Assistant: Create choreography for students at a Fine Arts school in Augusta Georgia and at a dance company in North Augusta. Help aspiring artists to build their craft, perfecting technique and discipline.
Timeline
Membership Services Representative
Sam's Club
09.2023 - Current
Food Bank Volunteer
Faith Outreach Church
02.2023 - Current
BBA - Finance
Kennesaw State University
Bachelor of Arts - Dance
Kennesaw State University
Associate of Science - Business Administration
East Georgia State College
Similar Profiles
NAVEYA SULLIVANNAVEYA SULLIVAN
Order Fulfillment Specialist-Employee Mentor at Sam's Club WarehouseOrder Fulfillment Specialist-Employee Mentor at Sam's Club Warehouse
Matthew ButlerMatthew Butler
Fresh Team Manager at Sam's ClubFresh Team Manager at Sam's Club
Feng YangFeng Yang
Curbside Shopper at Sam's ClubCurbside Shopper at Sam's Club