Ty’Rese Floyd
Lithonia
Summary
Dynamic and results-oriented professional with extensive experience in hospitality, notably at Cherokee Town & Country Club. Excelled in enhancing guest satisfaction through exceptional customer service and adept problem-solving. Skilled in multitasking and communication, significantly improved service speed and efficiency. Highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
2
2
years of professional experience
Work History
Country Club Server
Cherokee Town & Country Club
03.2024 - Current
- Provided prompt and courteous service to customers, enhancing dining experience.
- Addressed customer complaints swiftly to ensure satisfaction and repeat business.
- Assisted kitchen staff to maintain smooth service flow and timely order delivery.
- Managed multiple tables effectively, ensuring all guests received attention.
- Maintained clean and organized dining environment to uphold health standards.
- Collaborated with team to improve service speed during peak hours.
- Assisted in training new staff to ensure consistent service quality.
- Communicated menu changes to patrons, enhancing dining experience.
- Prepared dining area for events to ensure organized and successful gatherings.
- Improved efficiency by coordinating with kitchen staff for timely order preparation.
- Kept track of reservations and seating arrangements to optimize table turnover.
- Enhanced customer satisfaction by remembering regular patrons' preferences.
- Enhanced guest experience, providing detailed menu guidance and recommendations.
- Maintained up-to-date knowledge of menu offerings to assist customers effectively.
Valet Supervisor
TownePark
09.2022 - 01.2024
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
- Oversaw cash management at the end of each shift, ensuring accurate transactions and accounting practices were followed by all team members.
- Resolved guest inquiries, providing exceptional service while upholding company standards.
- Conducted regular performance evaluations for continuous improvement of valet operations and staff development.
Front Desk Concierge
Stratton Amenities
02.2023 - 03.2024
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized reservation software proficiently to manage bookings and track important guest details accurately.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Assisted in training new team members on front desk procedures and best practices for exceptional service delivery.
Education
Master Of Arts - Vocal Performance
Georgia State University
Atlanta, GABachelor Of Applied Arts And Science - Music Performance
Bethune-Cookman University
Daytona Beach, FL05.2022
Skills
- Customer service
- Order management
- Food preparation
- Menu knowledge
- POS systems
- Cash handling
- Multitasking
- Time management
- Communication skills
- Attention to detail
- Team collaboration
- Problem solving
- Conflict resolution
- Dining etiquette
- Cleanliness standards
- Stress management
- Adaptability
- Guest relations
- Service speed
- Food safety
- Sanitation procedures
- Seating arrangements
- Hospitality skills
- End-of-day procedures
- Work efficiency
- Guest satisfaction
- Team leadership
- Safety protocols
- Shift punctuality
- Food running
- Safe food handling
- High volume dining
Timeline
Country Club Server
Cherokee Town & Country Club
03.2024 - Current
Front Desk Concierge
Stratton Amenities
02.2023 - 03.2024
Valet Supervisor
TownePark
09.2022 - 01.2024
Master Of Arts - Vocal Performance
Georgia State University
Bachelor Of Applied Arts And Science - Music Performance
Bethune-Cookman University
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