Tyresha Ginyard
Augusta
Summary
Dynamic and results-oriented operations professional with extensive expertise in financial services, order management, and dispute resolution. Demonstrated success in optimizing workflows, driving regulatory compliance, and consistently elevating customer satisfaction. Highly skilled in ensuring data integrity, facilitating cross-functional collaboration, and resolving complex issues in fast-paced, high-pressure environments. Known for operational excellence, agility, and a relentless commitment to process improvement and organizational growth.
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service Advisor, Order Management, Charge-back specialist, Accounting NSF accounts, Payment Reconciliation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Contact Center Specialist
US Bank Service Center
05.2023 - Current
- Responded to high volumes of customer inquiries across multiple channels, addressing questions, account maintenance, transactions, and fraud-related concerns.
- Investigated and resolved issues including fraud detection and prevention, escalating complex cases to specialized teams for timely resolution.
- Recommended appropriate banking products and services based on customer needs to enhance satisfaction and retention.
- Maintained detailed documentation of customer interactions, issue resolutions, and fraud investigations in internal systems.
- Demonstrated strong communication, problem-solving, and time management skills while navigating multiple systems in a fast-paced environment.
Chargeback Specialist
Electrolux
09.2012 - 03.2023
- Investigated and resolved 80% of chargeback disputes submitted by analyzing transaction data, preparing representment evidence, and submitting responses to major card networks (Visa, MasterCard, AmEx, Discover), ensuring compliance with network regulations.
- Identified chargeback trends and root causes, delivering actionable recommendations to reduce dispute frequency, enhance merchant practices, and maintain brand loyalty.
- Maintained accurate documentation of all case activities and generated detailed reports on chargeback volume and patterns for internal stakeholders.
- Collaborated with customers, merchants, and internal teams to facilitate timely dispute resolution, while educating merchants on best practices to prevent future chargebacks.
- Applied strong analytical, communication, and organizational skills to manage multiple complex cases while maintaining high levels of accuracy and compliance.
Order Management Specialist
Sears Contract Sales
05.2004 - 08.2011
- Managed end-to-end order processing by accurately entering, validating, and fulfilling customer orders across multiple systems, ensuring alignment with inventory availability and shipping timelines.
- Reduced order errors by coordinating with designated warehouses and logistics partners to track inventory levels and guarantee timely, error-free deliveries.
- Communicated proactively with customers, sales teams, and internal departments to provide updates, address order changes, and resolve discrepancies or complaints.
- Investigated and resolved order-related issues while maintaining accurate records and generating regular reports on order status, inventory levels, and fulfillment metrics.
- Leveraged strong problem-solving, organizational, and communication skills to maintain operational efficiency and customer satisfaction in a fast-paced environment.
Education
No Degree - Business Administration And Management
Georgia Military College
Milledgeville01-2009
Skills
- Report Generation
- Critical Thinking Skills
- Customer Relationship Management
- Vendor Relations
- Active Listening
- Customer Service
- Interpersonal Skills
- Data Accuracy & Reporting
- Microsoft Office
- Written and Verbal Communication
- Conflict Resolution
- SAP CRM
- Policy and Procedure Development
- Cross-Functional Collaboration
- Policy and Process Improvement
- Professional Email & Phone Communication
- Time Management & Adaptability
- Chargeback & Dispute Resolution
- Inventory Management
- Workflow Optimization
- Complaint handling
- Call center experience
- CRM software
- Issue resolution
- Inbound and outbound calls
- Data entry
- Product knowledge
- Continuous improvement
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Excellent communication
- Team leadership
- Handling complaints
- Phone and email etiquette
- Administration and operations
- Scheduling and calendar management
- Appointment scheduling
- Record keeping
- Written communication
Websites
Accomplishments
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved account closure issues which led to 70% turn around to reopen accounts.
Certification
- Leadership Training Dale Carnegie- date of service 2011-2012.
Timeline
Contact Center Specialist
US Bank Service Center
05.2023 - Current
Chargeback Specialist
Electrolux
09.2012 - 03.2023
Order Management Specialist
Sears Contract Sales
05.2004 - 08.2011
No Degree - Business Administration And Management
Georgia Military College
Nominated for employee of the month
- Volunteer Mentor, Royalty Girls Group (Church Program): Guide and mentor young girls in character development, leadership, and faith-based activities.
- Volunteer, Under the Bridge Homeless Program: Assisted with meal distribution, clothing drives, and outreach efforts to support the unhoused community.
- Personal Financial Assistant (Volunteer): Helped two elderly community members track monthly expenses, manage accounts, and stay on budget.
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