Tyrica Jackson
Soperton
Summary
Dynamic customer service professional with over 5 years of experience seeking a role as a Customer Service Representative. Proven track record in managing customer inquiries and resolving complaints, complemented by exceptional communication and problem-solving skills. Expertise in technical support and remote work ensures consistently high levels of customer satisfaction through empathy and efficient service delivery. Dedicated to employing best practices and innovative solutions to meet diverse customer needs while fostering professional relationships that enhance business outcomes.
Overview
7
7
years of professional experience
Work History
Patient care aide
The Most Amazing Care
05.2024 - 06.2025
- Provide vigilant care and maintain patient safety and comfort by promptly responding to needs and requests.
- Facilitate effective communication between patients, family members, and healthcare professionals, ensuring seamless information flow.
- Monitor patient conditions and report changes to nursing staff, while assisting with non-medical tasks and maintaining a clean environment.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Remained alert to problems or health issues of clients and competently responded.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Tax Preparer
Aspire Higher Financial Services
01.2024 - 04.2024
- Prepared individual and corporate tax returns, ensuring compliance with tax practice standards and firm procedures.
- Consulted tax law references to address complex tax issues and provided accurate recommendations for diverse client scenarios.
- Conducted comprehensive client interviews to accurately assess and document financial positions for tax preparation.
Customer Service Representative
Sitel
09.2022 - 03.2023
- Handled customer inquiries and resolved complaints, utilizing effective communication and problem-solving techniques to ensure satisfaction.
- Facilitated online transactions, including order processing and credit card handling, while maintaining precise inventory tracking.
- Provided technical support and troubleshooting assistance, enhancing the overall customer service experience.
Store Manager
Circle K
02.2018 - 09.2021
- Managed financial responsibilities, including daily cash drawer reconciliation, bank deposit preparation, and maintenance of accurate financial records.
- Conducted inventory management through regular audits and physical counts, leading to a reduction in product loss.
- Developed and implemented staff training programs to enhance team performance and improve customer service quality.
- Fostered customer loyalty by resolving concerns promptly, ensuring high service standards, and contributing to consistent monthly sales exceeding $100,000.
Education
High school diploma or GED -
Treutlen High School
Soperton, Ga05.2008
Skills
- Effective Communication
- Problem-Solving
- Time Management
- Teamwork
- Adaptability
- Empathy
- Customer Service
- Remote Work
- Phone Etiquette
- Active Listening
- Multitasking
- Fast-paced
- Account updating
- Escalation management
- Data entry
- Active listening
Timeline
Patient care aide
The Most Amazing Care
05.2024 - 06.2025
Tax Preparer
Aspire Higher Financial Services
01.2024 - 04.2024
Customer Service Representative
Sitel
09.2022 - 03.2023
Store Manager
Circle K
02.2018 - 09.2021
High school diploma or GED -
Treutlen High School