Tyrone Lucas
Jonesboro
Summary
Customer-focused, team oriented, hard working leader.
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Overview
15
15
years of professional experience
Work History
Dispatcher/Assistant Supervisor
Clayton County Public Schools
10.2021 - Current
- Ensured proper vehicle maintenance, observing safety and all traffic rules, while maintaining order among students while they are on the bus. To safely transport to and from school.
- Managed communication between drivers and clients, enhancing service efficiency.
- Coordinated daily operations to ensure timely dispatch of resources and personnel.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Led daily operations to ensure team productivity and compliance with safety standards.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Worked with management team to implement proper division of responsibilities.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Maintained safety records and accident reports for human resources.
- Enhanced employee morale through regular recognition of individual and team achievements, fostering a culture of success and teamwork.
Leasing Manager
MMG Management
02.2021 - 10.2021
- Supervised a team of leasing consultants to ensure maximum occupancy of rental units at all times and high renewal rate. Along with overseeing completion of all necessary paperwork and ensuring proper customer service. Answering office calls, helped over seeing property needs and wants. Asset with taking monthly payments and invoice and bills.
OTR Truck Driver
C.R. England
02.2019 - 06.2019
- Responsible for securing all cargo to prevent damages during transport while maintaining detailed records of the number hours traveled, miles covered, and rest periods, as well as assisting in the loading and unloading of cargo.
Operations Partner
Wingstop
12.2016 - 01.2019
- Responsible for staffing the restaurant timely and efficiently with carefully selected team. Create team member schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll and overtime costs into consideration; own the performance of the entire team; Maintain complete understanding of budget and cost trends that impact operations; control cash, property, product and equipment; builds sales, control labor and food costs; Maintain operational standards and requirements in the restaurant;
Security Officer
Ser Security Inc.
05.2015 - 11.2016
- Responded to alarms and dispatched calls; decided what actions to take based on situation, facts known and position limitations; Maintained accurate and clear reports; Monitored and authorized entrance and departure of employees, visitors, and other persons; Regulated vehicle and pedestrian traffic at access points; Patrol industrial or commercial premises
Telesales Rep
Comcast
06.2015 - 09.2016
- Made outbound calls to existing customers to sell products; Generated prospective customers through cold calling and closed sales generated by cold calling by displaying excellent verbal and written skills; Qualified and followed up with sales leads.
Deli/Bakery Manager
Wal-Mart
10.2010 - 08.2015
- Monitored food preparation methods, portion sizes, garnishing and presentation of food; Coordinated assignments of cooking; Maintained food and equipment inventories; Scheduled staff hours and duties; Ordered and purchased equipment and supplies.
Education
High School Diploma -
Tri-Cities High School
05.2007
Skills
- Inventory Management
- POS Systems
- Microsoft Office
- Numerical-Alpha Filing
- Accounting
- Multi-Line systems
- Real Time
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
Accomplishments
- Supervised a team 150 of staff members.
Timeline
Dispatcher/Assistant Supervisor
Clayton County Public Schools
10.2021 - Current
Leasing Manager
MMG Management
02.2021 - 10.2021
OTR Truck Driver
C.R. England
02.2019 - 06.2019
Operations Partner
Wingstop
12.2016 - 01.2019
Telesales Rep
Comcast
06.2015 - 09.2016
Security Officer
Ser Security Inc.
05.2015 - 11.2016
Deli/Bakery Manager
Wal-Mart
10.2010 - 08.2015
High School Diploma -
Tri-Cities High School