TYSHAUNA SMITH
Covington,GA
Summary
Patient-focused medical administrator with over 11+ years of experience supporting outpatient clinical teams. Skilled in front-desk and patient services, scheduling and order entry, medical records management, and HIPAA-compliant information handling. Strong communicator with proven ability to resolve patient inquiries, manage accounts, streamline office processes, and maintain accurate financial and clinical records to support high-quality care.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Sentara Independence SMG Group
11.2023 - 12.2024
- Schedule patient procedures using computerized scheduling systems while ensuring accuracy of patient demographics and procedure information.
- Verify patient information, process orders, and maintain accurate medical records.
- Provide outstanding customer service by assisting patients with scheduling questions and appointment needs.
- Coordinate communication between patients, providers, and clinical staff to support seamless patient care.
- Perform administrative and clerical duties while maintaining compliance with healthcare regulations and privacy standards.
- Manage guest relations and resolve patient concerns professionally and efficiently.
- Managed 30-100 incoming calls from patients
Patient Care Specialist
Change Healthcare
11.2020 - 12.2022
- Prepared and maintained patient charts, transcribed clinical notes, and organized clinic documentation and scanned records. Interviewed patients to document case histories, verify insurance eligibility, and obtain referrals; retrieved medical records and confirmed appointments via telephone to support continuity of care and accurate recordkeeping, managed 40-75 calls per day from patients.
Front Office Manager
Essential Medical Care
05.2018 - 10.2020
- Oversaw front-office operations, supervised staff, and trained new hires to deliver consistent patient service and maintain workflow efficiency.
- Maintained compliant financial records and analyzed variances to address billing discrepancies and improve revenue accuracy.
- Handled confidential patient communications and ensured medical information privacy in accordance with HIPAA.
- Coordinated with clinical teams and families to develop customized care plans and improve continuity of care
Patient Care Technician
Benchmark Physical Therapy
09.2014 - 11.2016
- Supported therapists in delivering individualized care during treatment sessions and assisted patients with therapeutic exercises while ensuring safety and proper form.
- Maintained and sanitized treatment areas and equipment to meet infection-control and compliance standards.
- Managed patient intake, check-in/check-out, and documentation to improve patient flow and reduce wait times.
- Assisted front-desk staff with scheduling, insurance verification, and record updates to ensure accurate clinical and administrative information.
Education
Nursing Diploma -
Woodland High School
Stockbridge, GA05-2010
High School Diploma -
Woodland High School
Stockbridge, GA05-2010
Skills
- Medical Office Administration
- Patient Scheduling & Registration
- Insurance Verification & Referrals
- Electronic Medical Records (EMR)
- Order Entry & Chart Management
- HIPAA & Patient Confidentiality
- Front Office Operations
- Medical Billing Support
- Financial Record Maintenance
- Customer Service Excellence
- Workflow Coordination
- Multi-line Phone Systems
Languages
English
Full Professional
Timeline
Patient Service Representative
Sentara Independence SMG Group
11.2023 - 12.2024
Patient Care Specialist
Change Healthcare
11.2020 - 12.2022
Front Office Manager
Essential Medical Care
05.2018 - 10.2020
Patient Care Technician
Benchmark Physical Therapy
09.2014 - 11.2016
Nursing Diploma -
Woodland High School
High School Diploma -
Woodland High School