Tyshika Bush
Atlanta
Summary
Seasoned Clinical Administrative Coordinator with a proven track record at UnitedHealthcare, excelling in healthcare policy understanding and phone-based customer service. Demonstrated expertise in clinical documentation and HIPAA compliance, consistently surpassing audit standards. Known for fostering collaboration and achieving production targets, showcasing a blend of technical proficiency and exceptional interpersonal skills.
Overview
10
10
years of professional experience
Work History
Clinical Administrative Coordinator
Optum
12.2019 - Current
- Communicate prior authorization determinations via phone, providing accurate information and resources while maintaining a professional demeanor.
- Utilize electronic health records software proficiently, enabling quick access to vital patient information when required.
- Documented outcomes of all communications efficiently.
- Documented each interaction with providers and members.
- Consistently meet established productivity, schedule adherence, and quality standards
Clinical Administrative Coordinator (Intake)
UnitedHealthcare
02.2015 - 12.2019
- Documented emergency room admissions for clinical team support.
- Responded to patient and Provider inquiries via phone and email, providing accurate information and resources while maintaining a professional demeanor.
- Utilized multiple electronic health records software proficiently, enabling quick access to vital patient information when required.
- Maintained complete documentation for permanent records and auditing purposes.
- Maintained knowledge of standardized medical billing codes such as CPT.
- Maintained high-level knowledge of federal and State regulations on patient privacy.
- Contributed to a positive work environment by fostering collaboration among team members and maintaining open lines of communication.
Education
High School Diploma -
North Clayton High School
Atlanta, Ga05.2004
Skills
- Phone-Based Customer Service
- Healthcare Policy Understanding
- Clinical documentation
- Documentation skills
- Insurance verification
- HIPAA
- Recordkeeping skills
- Healthcare compliance
- Case review
- Consistently Exceeded Audit Standards
- Consistently Exceeded Production Targets
Timeline
Clinical Administrative Coordinator
Optum
12.2019 - Current
Clinical Administrative Coordinator (Intake)
UnitedHealthcare
02.2015 - 12.2019
High School Diploma -
North Clayton High School
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