TYTEANNA STEWART
Hephzibah,GA
Summary
Seasoned professional with vast knowledge of preparing and submitting payroll-related reports. Comfortable with maintaining confidential and sensitive employee information to comply with payroll policies and procedures. Aptitude for problem-solving and thinks outside box to find creative solutions.
Overview
6
6
years of professional experience
Work History
Payroll Specialist
ADP
02.2023 - Current
- Resolve payroll discrepancies quickly and successfully.
- Provide client support to clients regarding payroll inquiries and issues.
- Maintain strict confidentiality of all payroll information and records.
- Create new hire and termination documents for payroll.
- Perform calculations in overtime, vacation, and sick hours to provide accurate data to clients.
- Guide clients on how to update files with new details such as changes in address or salary levels.
- Manage approximately 30 incoming calls and e-mails a day from clients.
Customer Service Specialist
Teleperformance
10.2020 - 12.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Specialist
ONBRAND
01.2019 - 10.2020
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to clients regarding payroll inquiries and issues.
- Maintained strict confidentiality of all payroll information and records.
- Created new hire and termination documents for payroll.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to clients.
- Guided clients on how to update files with new details such as changes in address or salary levels.
Education
Bachelor Of Business Administration And Management - Business Administration And Management
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Glenn Hills High School
Augusta, GA05.2016
Skills
- Effective Data Handling Techniques
- Calculate Commissions
- Recordkeeping
- Payroll Accuracy Assessment
- PTO Accrual
- E-Mail and Telephone Communication
- Billing
- ADP Workforce Now
- Deduction Calculation
- Meeting deadlines
- Project management
- Data imports
- Federal and state tax regulations
- Payroll software proficiency
- I-9 documentation
Timeline
Payroll Specialist
ADP
02.2023 - Current
Customer Service Specialist
Teleperformance
10.2020 - 12.2023
Customer Service Specialist
ONBRAND
01.2019 - 10.2020
Bachelor Of Business Administration And Management - Business Administration And Management
Southern New Hampshire University
High School Diploma -
Glenn Hills High School
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