Tyverrius Russell
Lilburn
Summary
Detail-oriented professional specializing in data accuracy and customer service processes. Proficient in managing customer inquiries and complaints, ensuring timely quote delivery, and enhancing team performance through effective mentorship.
Overview
11
11
years of professional experience
Work History
Customer Service Coordinator II
Agiliti Health
Norcross
03.2024 - Current
- In collaboration with the sales and operations teams, generate same or next day quotes with detailed explanations for product/services using negotiated or list pricing.
- Interprets vendor and repair lab quotes for pricing, repair codes, turn time and quality.
- Once received from the Quality Assurance Rep, Customer Care, deliver quotes to the Territory Manager or Client within 3 hours of receipt. Timing is measured by selecting the ‘quote confirmed’ function in WOrM.
- Adjusted quotes per the Territory Manager's requests.
- Address questions the client or Territory Manager may have specific to a quote. These questions may be technical in nature therefore the Customer Care Rep will go directly back to the QA Rep as needed.
- Enter approval of orders in system and move the order through the tracker as needed.
- Accurately record and update data in the customer database including dates, department, pricing, and customer information and updates statuses throughout the quoting, approval, and repair process
- Proactively communicated with customers regarding estimated time of completion (ETC), repair types, and trends to enhance customer satisfaction.
- Assists sales team in collecting purchase order numbers, and aid Sales in closing carefully reviewed orders, as needed.
- Clarified and documented low to mid-level customer complaints while guiding CCR team to resolve issues effectively.
- Mentor, coach and lead CCR team members in problem solving, ongoing training, process implementation and improvement.
- Escalate mid to high level complaints to Customer Care Manager
- Generate ad hoc reports for customers and/or field representatives. Analyze reports for accuracy and level of detail.
- Deliver billable damage loaner repair quotes.
- Handled all incoming main line calls to assist customers with inquiries and service requests.
Customer Service Technician
Agiliti Health
Norcross
09.2022 - 03.2024
- Responsible for driving to and from healthcare locations to complete delivery and equipment management tasks for a district office.
Responsible for processing, cleaning, inspecting, and testing equipment.
Safely load, secure, and deliver medical equipment to customers.
Retrieves equipment from customer locations, safely transporting the equipment back to the office.
Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment.
Complete all paperwork and data entry accurately and in a timely manner.
Sales Associate
Advanced Auto Parts
Jonesboro
03.2022 - 04.2023
- The role has the responsibility to deliver parts to commercial customers and assist with task and inventory processes in the store.
This position can be part time or full time and must be fleet safety certified.
Safely deliver parts to customers as needed.
Pick and stage parts for customer orders.
Machine Operator
Purple
McDonough
04.2020 - 05.2021
- Ensure all the mattresses are formed properly.
· Operate the machine to have the correct mattress size, number of mattress , and type of mattress.
· Make sure the order is properly secured and ready for shipment.
Helper
Flavorchem
Downers Grove
06.2019 - 08.2019
- Ensure the liquid goes into the bottle.
· Package the bottles in boxes for shipping.
· Provide a clean work area for safety purposes.
Helper
RTS Packaging
Hillside
05.2019 - 06.2019
- Make sure every cardboard cut correctly.
· Ensure the machine is operating properly.
· Clean the work area for the safety of the employees.
Counselor
Marillac
Chicago
08.2016 - 01.2019
- Provide a positive mindset for the children.
· Help children overcome their struggles.
· Create a fun learning experience for the children.
Machine Operator
WeatherTech
Bolingbrook
08.2017 - 12.2018
- Ensure that the machine is set-up correctly.
· Make sure every mat is melted down correctly.
· Pack the mats with the full order for shipment.
Porter
Mini Of Chicago
Chicago
06.2018 - 08.2018
- Wash the inside and outside of cars.
· Shuttle people to and from the car lot.
· Drive cars for the safety of clients.
Vendor
Quality Foods Inc.
Maywood
05.2017 - 08.2017
- Load/ unload the truck.
· Organize inventory in the store.
· Create orders to charge the store.
· Stock the product in the store.
Machine Helper
Multi-Plastics
Bolingbrook
02.2017 - 05.2017
- Prepare the plastic to get cut.
· Put the plastic roll on the machine the correct way.
· After the roll is cut, take the roll off the machine.
Team Member
White Castle
Chicago
04.2015 - 03.2016
- Prepared food for the customers.
· Took orders in the dining room and drive thru.
· Cleaned the dining area and the parking lot.
Mentor
Marillac
Chicago
06.2015 - 08.2015
- Talked to children about my success.
· Listen to the kids' struggles and gave advice.
· Provided kids with ways to succeed.
· Made a relationship with kids that need help physically and mentally. - Guided individuals through personal development and goal-setting processes.
- Facilitated workshops to enhance skills and build confidence in participants.
- Developed personalized mentoring plans tailored to individual needs.
Education
BBA - Business Administration
Mississippi Valley State University
Itta Bena, MS05-2023
Skills
- Customer relationship management
- Order processing
- Quoting accuracy
- Data entry
- Problem solving
- Shipping, receiving, and warehousing
- Schedule coordination
- Microsoft Office
- Account management
- Repair management
- Training and mentoring
- Team leadership
- Problem solving
- Budgeting and reporting
- Skilled multitasker
- Budgeting and reporting
Languages
English
Professional
Timeline
Customer Service Coordinator II
Agiliti Health
03.2024 - Current
Customer Service Technician
Agiliti Health
09.2022 - 03.2024
Sales Associate
Advanced Auto Parts
03.2022 - 04.2023
Machine Operator
Purple
04.2020 - 05.2021
Helper
Flavorchem
06.2019 - 08.2019
Helper
RTS Packaging
05.2019 - 06.2019
Porter
Mini Of Chicago
06.2018 - 08.2018
Machine Operator
WeatherTech
08.2017 - 12.2018
Vendor
Quality Foods Inc.
05.2017 - 08.2017
Machine Helper
Multi-Plastics
02.2017 - 05.2017
Counselor
Marillac
08.2016 - 01.2019
Mentor
Marillac
06.2015 - 08.2015
Team Member
White Castle
04.2015 - 03.2016
BBA - Business Administration
Mississippi Valley State University