Ugochukwu Onwudinjo
Marietta
Summary
Dynamic IT Specialist with proven success at Peacock Framing, optimizing network performance and enhancing customer service. Bilingual in English and Spanish, skilled in troubleshooting and information security. Proficient at managing hardware and software inventory to ensure operational efficiency and timely updates, while delivering exceptional support to end users. Detail-oriented, organized, and meticulous employee who works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success, with strong organizational skills and a commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Consultant
Brady Solutions
07.2023 - Current
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
- Established strong relationships with vendors for cost-effective sourcing of cutting-edge hardware and software solutions that met clients'' needs effectively.
- Developed detailed project scopes outlining objectives timelines deliverables resources needed successfully complete initiatives within set parameters.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
IT Specialist
Peacock Framing
05.2021 - 06.2023
- Configured hardware, devices, and software to set up workstations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Enhanced customer satisfaction by efficiently handling reported concerns.
- Optimized network performance through regular monitoring and maintenance.
- Boosted network efficiency by implementing advanced troubleshooting techniques.
- Strengthened team dynamics by ensuring seamless communication with co-workers and clients.
Education
Bachelor Of Computer Information Systems - Computer And Information Systems
Kennesaw State University
Kennesaw, GAHigh School Diploma -
Osborne High School
Marietta, GA05.2020
Skills
- Bilingual (Fluent in English and Spanish)
- Troubleshooting
- Information security
- Microsoft outlook
- Great verbal and written communication
- Office 365
- Skills: Excel, Microsoft, PowerPoint
- Documentation
- Customer service
- Decision-making
- Responsible
- Mac OS
Certification
Google IT Support Professional Certificate
Timeline
IT Consultant
Brady Solutions
07.2023 - Current
IT Specialist
Peacock Framing
05.2021 - 06.2023
Bachelor Of Computer Information Systems - Computer And Information Systems
Kennesaw State University
High School Diploma -
Osborne High School
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