Ugochukwu Ubani
Atlanta
Summary
Dynamic healthcare IT professional with 2 years of experience in Epic implementation and support, seeking a role as an Epic consultant. Proven track record in assisting providers and clinical staff with medication orders, clinical documentation, and patient scheduling across multiple healthcare settings. Skilled in workflow optimization, end-user training, and issue resolution, enhancing operational efficiency and patient care.
Overview
5
5
years of professional experience
Work History
Epic Ambulatory Consultant
Atrium Health
Greensboro, NC
04.2026 - 05.2026
- Assisted in implementation of Epic Ambulatory system across various departments.
- Provided training and support to staff on new software functionalities.
- Collaborated with cross-functional teams to streamline workflows and improve patient care.
- Conducted user acceptance testing to ensure software accuracy and functionality.
Northwell Wave 1
CSI Epic Go-Live
Ambulatory NY
11.2025 - 11.2025
- Facilitated the ordering of medications, retrieval of patient information from external hospitals, and input of patient diagnoses and charges for providers.
- Guided schedulers in navigating work queues, scheduling patients, managing patient records, and accessing encounter information efficiently.
- Supported nurses in documenting patient vitals, creating nursing notes, and handling telephone encounter documentation.
Senior HEDIS Abstractor
Kaiser Permanente
01.2025 - 01.2025
- Performing full abstraction lifecycle for Medicaid and commercial populations
- Reviewing charts for numerator eligibility against NCQA criteria
- Retrieving evidence through multi-EMR and plan-based portals
- Assigned to complex and second-pass abstraction queues
- Supporting documentation traceability for audit readiness
- Ensuring alignment with measure timeframes and eligibility logic
- Consistently meeting SLA targets in remote workflow environments
Athena Go-Live Support
04.2024 - 04.2024
- Supported front office staff with patient check-in and check-out procedures, ensuring efficient workflow for billing and reconciliation using Athena Collector.
- Assisted in updating patient insurance information, including scanning and uploading documents into the Athena system.
- Facilitated the ordering and refill process for medications, contributing to streamlined operations.
HEDIS Reviewer
Molina Healthcare
01.2024 - 01.2024
- Conducted hybrid and administrative abstraction for Medicaid LOB
- Retrieved and validated clinical documentation from multiple EMRs
- Cross-referenced date-of-service and numerator criteria for compliance
- Maintained 98–100% QA accuracy and 45–60 charts/day productivity
- Followed NCQA-aligned abstraction logic and documentation rules
- Completed secondary-source evidence checks as needed
- Provided consistent turnaround time on assigned chases
Epic ClinDoc Support
Piedmont Heath
10.2023 - 10.2023
- Facilitated the printing of lab labels and ensured correct entry of lab orders.
- Supported clinical staff with specimen collection and documentation, including notes and orders.
- Coordinated the escalation of issues by submitting tickets to appropriate teams.
- Educated physicians on screen navigation, personalization, and patient communication.
- Aided nurses with medication administration and documentation within flowsheets.
- Collaborated with team members to achieve target results, including My Chart Activation responsibilities, and ensured issue resolution by escalating through helpdesk ticketing.
Epic Optime Support
University Hospital
09.2023 - 09.2023
- Guided PACU nurses in documenting flowsheets, connecting monitors, and managing patient discharge and transfer processes.
- Provided support to pre-Op nurses in completing checklists, documenting home medications and allergies, managing patient history, and ordering medications.
- Assisted providers with order sets, medication reconciliation note writing, and patient discharge processes.
Epic Ambulatory Support
Mass General
09.2023 - 09.2023
- Utilized interpersonal and communication skills to enhance team collaboration and strengthen customer relationships.
- Assisted providers in ordering medications, managing charges, and updating patient problem lists.
- Supported clinicians by documenting telephone calls related to medication refills, appointment scheduling, and routing communications.
Epic Ambulatory Support
Mass General
06.2023 - 06.2023
- Assisted clinicians in documenting patient vitals, reviewing allergies, and managing patient medications.
- Provided guidance to clinicians on routing messages and documenting telephone calls related to appointment scheduling and medication refills.
- Supported providers in completing tasks such as refilling medications, ordering medications, and signing off on patient visits.
Epic Grand Central Consultant
Trinity Health
07.2023 - 05.2023
- Collaborated with team members to deliver project requirements, develop solutions, and meet deadlines.
- Trained front desk personnel on patient scheduling and registration processes to enhance operational efficiency.
- Assisted in tracking and managing patient stays from pre-admission through discharge and transfer, ensuring seamless transitions.
Epic Go-Live Consultant
OU Health
05.2023 - 05.2023
- Educated physicians on screen navigation, personalization, and patient communication.
- Assisted clinical staff with telephone call documentation and nonclinical staff with patient check-in/out and appointment scheduling.
- Supported providers in managing in-basket tasks, including medication refills, order placements, and visit sign-offs.
Epic Go-Live Consultant
RWJBarnabas Health
04.2023 - 05.2023
- Supported nurses in medication administration, rescheduling, and label printing, enhancing workflow efficiency.
- Facilitated accurate flowsheet documentation and infusion verification, ensuring high-quality patient care.
- Assisted providers with medication reconciliation and discharge processes, improving patient transition accuracy.
Epic ClinDoc ATE Support
Advent Health
03.2023 - 03.2023
- Supported healthcare providers in updating workflows and documentation on flowsheets, enhancing the accuracy of clinical records.
- Assisted providers in medication reconciliation, order creation, and discharge processes to ensure seamless patient care transitions.
- Facilitated nursing tasks including medication administration, patient admissions, and therapy plan documentation to improve efficiency and patient outcomes.
Cerner Power Chart/Cpoe Consultant
Memorial Health
02.2023 - 02.2023
- Assisted healthcare professionals with the implementation and utilization of Power Chart and CPOE systems, enhancing clinical documentation and workflows.
- Supported physicians in managing inpatient orders, including Power Orders and Quick Orders, as well as facilitating medication reconciliation, transfers, and discharge processes.
- Provided comprehensive training and support to nursing staff on care plans, patient education, and daily software utilization.
HEDIS Abstractor
UnitedHealth/Optum
01.2023 - 01.2023
- Performed full-cycle abstraction including retrieval and eligibility review
- Worked on complex measures (COL, BCS, CCS, CDC, WCV, CIS, UTD)
- Conducted denominator validation before numerator assignment
- Maintained
- Sustained 40–55 charts/day throughput
- Provided clarification support for documentation edge cases
- Met SLA timing expectations across multi-system work queues
Epic Go-Live Consultant
Advent Health
12.2022 - 12.2022
- Supported physicians in ordering medications, conducting medication reconciliations, and managing clinical notes.
- Aided nurses with medication administration and documentation within flowsheets.
- Facilitated infusion verification and task completion for new patient admissions.
Epic Ambulatory (Orthopedic Specialist)
McLeod
11.2022 - 12.2022
- Supported nursing staff in orthopedic clinics by managing patient registration in Epic, ensuring accurate assignment of visit types, and facilitating smooth check-in/check-out processes.
- Provided comprehensive assistance in scheduling appointments, familiarizing staff with the Department Appointment Report (DAR), and maintaining organized work queues.
- Aided in documenting patient progress notes during Physical Therapy sessions and assisted with surgery appointment arrangements and necessary paperwork.
Meditech Expanse Support (PCM/CS)
East Tennessee Hospital
11.2022 - 11.2022
- Contributed to the development and testing of training environments, enhancing the educational resources available for physician workflow education and personalization.
- Collaborated with end users to resolve performance and departmental support issues, providing guidance and facilitating problem-solving initiatives.
- Trained nursing staff on various clinical procedures, including lab scheduling, pharmacy data entry, and patient intake processes.
Epic Go-Live Consultant
Trinity Health
10.2022 - 11.2022
- Supported providers with patient discharge, transfer, and admissions processes, as well as medication reconciliation.
- Assisted nurses with medication administration, lab label printing, medication ordering, and rescheduling.
- Provided guidance to clinicians in ICU/Medsurge units on patient check-in procedures, creating and navigating patient lists, and order entry.
Epic Go-Live Consultant
Evergreen Health
10.2022 - 10.2022
- Assisted healthcare professionals, including nurses and physicians, with documentation processes, such as flowsheet management, medication reconciliation, and data entry.
- Educated staff, including PACU nurses and lab technicians, on documentation practices, such as entering IVs and vitals into patient charts and making Department Order Entries.
- Facilitated administrative tasks related to patient management, including specimen collection, label printing, and discharge, transfer, and admission processes.
Epic Dorothy Go-Live Consultant
Atrium Health
08.2022 - 08.2022
- Facilitated the creation of patients' home health documents and referral packets in collaboration with case managers.
- Guided nurses in applying for home health services using care port and accurately recording patients' vitals, education, and assessments.
- Supported nurses in utilizing hand-held devices for documenting patient care and managing clinical tasks.
Epic Optime Anesthesia ATE Support
Advent Health (wave2)
07.2022 - 08.2022
- Guided nursing staff in effectively utilizing handheld devices for processing lab orders, ensuring accuracy and efficiency.
- Supported PACU nurses in documenting flowsheets, managing patient monitoring systems, and facilitating discharge and transfer processes.
- Aided in the administration of medications, documentation of nursing notes, and the collection and labeling of lab specimens.
Epic ClinDoc Go-Live Consultant
RWJBarnabas Health
06.2022 - 06.2022
- Verified optimal customer satisfaction by following up with end users after support engagement and problem resolution.
- Assisted nurses in creating nursing notes and provided support in documenting on the flowsheet, MAR, education, and care plans.
- Collaborated with team members to achieve target results, including My Chart Activation responsibilities, and ensured issue resolution by escalating through helpdesk ticketing.
ClinDoc Go-Live Consultant
FMOLHS-Franciscan Missionaries of Our Lady of the Lake
04.2022 - 05.2022
- Verified optimal customer satisfaction by following up with end users after support engagements and problem resolution.
- Enhanced operations and provided high-quality service by actively listening to end users' requests to ensure full understanding and effective concern resolution.
- Assisted nurses with using specific navigators to manage patient arrival and discharge processes, including discharge planning and patient education.
ClinDoc Go-Live Consultant
Atrium Health
04.2022 - 04.2022
- Enhanced customer satisfaction by effectively resolving user issues related to clinical documentation and workflows.
- Collaborated with team members to achieve target results, ensuring seamless integration and adoption of clinical documentation processes.
- Provided critical support to physicians and clinical staff on documentation practices, order management, and the utilization of system tools, escalating issues to the command center when necessary.
Epic ClinDoc Consultant
Advent Health
03.2022 - 03.2022
- Collaborated with end users to resolve complex issues, ensuring efficient problem-solving and enhanced user satisfaction.
- Engaged with end users to understand their requirements, delivering tailored solutions and maintaining high-quality service.
- Supported medication administration and facilitated accurate documentation of patient discharge processes.
Epic ClinDoc Consultant
Advent Health
03.2022 - 03.2022
- Collaborated with end users to resolve complex issues and enhance service delivery.
- Analyzed user needs to provide tailored solutions, ensuring high-quality support.
- Assisted in medication administration and patient discharge documentation.
ClinDoc Go-Live Consultant
Trinity Health
02.2022 - 03.2022
- Verified optimal customer satisfaction by conducting follow-ups with end users after support engagements and problem resolutions.
- Collaborated with physicians to ensure accurate and timely medication orders.
- Assisted nurses in accurately documenting patient information on the flowsheet.
ClinDoc Go-Live Consultant
Trinity Health
02.2022 - 03.2022
- Followed up with end users to ensure customer satisfaction after support engagements and issue resolution.
- Collaborated with physicians to facilitate accurate medication ordering processes.
- Assisted nurses in documenting patient information on the flowsheet.
Epic Ambulatory (Orthopedic Specialist)
EPIC, VCU Hospital
11.2021 - 12.2021
- Supported the Ambulatory Go-live process, assisting physicians with medication orders, problem list documentation, and charge capture in patient charts.
- Facilitated the documentation of orders, referrals, and preference lists while aiding in the management of the in-basket for physicians.
- Trained in scheduling patients by evaluating referral status and authorization requirements.
Epic ClinDoc Consultant
Mount Carmel East Hospital
10.2021 - 10.2021
- Enhanced team collaboration and customer relationships by actively contributing ideas and suggestions during team meetings and providing regular project updates.
- Supported end users, including nurses and providers, in optimizing electronic documentation and patient management processes, such as medication administration, scheduling, and discharge procedures.
- Addressed and escalated technical issues efficiently by liaising with the helpdesk, ensuring prompt resolution and continuity of service.
Epic ClinDoc /CPOE Consultant
Trinity Health
08.2021 - 09.2021
- Facilitated the creation of orders, order sets, and medication reconciliation, enhancing physician and clinician workflow.
- Provided comprehensive support in documenting on flowsheets, MAR, and care plans, improving documentation accuracy and efficiency.
- Enhanced team collaboration and customer relationships through effective interpersonal and communication skills.
Epic ClinDoc Consultant
Winnie Palmer
04.2021 - 04.2021
- Assessed and optimized equipment functionality, enhancing control systems to improve overall productivity.
- Collaborated with nursing staff to streamline documentation processes and facilitate accurate medication administration.
Education
Bachelor of Science - Computer Science
Kennesaw State University
Kennesaw, GA05.2016
Skills
- Clinical workflow optimization
- HIPAA compliance
- Care coordination
- User acceptance testing
Timeline
Epic Ambulatory Consultant
Atrium Health
04.2026 - 05.2026
Northwell Wave 1
CSI Epic Go-Live
11.2025 - 11.2025
Senior HEDIS Abstractor
Kaiser Permanente
01.2025 - 01.2025
Athena Go-Live Support
04.2024 - 04.2024
HEDIS Reviewer
Molina Healthcare
01.2024 - 01.2024
Epic ClinDoc Support
Piedmont Heath
10.2023 - 10.2023
Epic Optime Support
University Hospital
09.2023 - 09.2023
Epic Ambulatory Support
Mass General
09.2023 - 09.2023
Epic Grand Central Consultant
Trinity Health
07.2023 - 05.2023
Epic Ambulatory Support
Mass General
06.2023 - 06.2023
Epic Go-Live Consultant
OU Health
05.2023 - 05.2023
Epic Go-Live Consultant
RWJBarnabas Health
04.2023 - 05.2023
Epic ClinDoc ATE Support
Advent Health
03.2023 - 03.2023
Cerner Power Chart/Cpoe Consultant
Memorial Health
02.2023 - 02.2023
HEDIS Abstractor
UnitedHealth/Optum
01.2023 - 01.2023
Epic Go-Live Consultant
Advent Health
12.2022 - 12.2022
Epic Ambulatory (Orthopedic Specialist)
McLeod
11.2022 - 12.2022
Meditech Expanse Support (PCM/CS)
East Tennessee Hospital
11.2022 - 11.2022
Epic Go-Live Consultant
Trinity Health
10.2022 - 11.2022
Epic Go-Live Consultant
Evergreen Health
10.2022 - 10.2022
Epic Dorothy Go-Live Consultant
Atrium Health
08.2022 - 08.2022
Epic Optime Anesthesia ATE Support
Advent Health (wave2)
07.2022 - 08.2022
Epic ClinDoc Go-Live Consultant
RWJBarnabas Health
06.2022 - 06.2022
ClinDoc Go-Live Consultant
FMOLHS-Franciscan Missionaries of Our Lady of the Lake
04.2022 - 05.2022
ClinDoc Go-Live Consultant
Atrium Health
04.2022 - 04.2022
Epic ClinDoc Consultant
Advent Health
03.2022 - 03.2022
Epic ClinDoc Consultant
Advent Health
03.2022 - 03.2022
ClinDoc Go-Live Consultant
Trinity Health
02.2022 - 03.2022
ClinDoc Go-Live Consultant
Trinity Health
02.2022 - 03.2022
Epic Ambulatory (Orthopedic Specialist)
EPIC, VCU Hospital
11.2021 - 12.2021
Epic ClinDoc Consultant
Mount Carmel East Hospital
10.2021 - 10.2021
Epic ClinDoc /CPOE Consultant
Trinity Health
08.2021 - 09.2021
Epic ClinDoc Consultant
Winnie Palmer
04.2021 - 04.2021
Bachelor of Science - Computer Science
Kennesaw State University