Innovative and results driven Quality Manager with over 16 years of quality control, leadership, and warehouse experience. Strong problem-solving and decision-making skills with the ability to develop and implement effective action plans. Highly organized, take charge professional. Committed to doing the job right the first time and completing all projects in a timely manner. Excellent communication, PC skills, with the ability of being a great leader. Certifications include GFSI, HACCP, Product Fraud & Vulnerability, Change Control, Product Defense, and Mechanical (math, blueprint, & precision measurement) as well as ASQ. Adaptable Quality Manager with a 16-year background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills. Specialties include achieving set targets, generating new strategies, and maintaining accurate records.
Hi, I’m
Ulanda Bradford
Bethlehem
Summary
Overview
19
years of professional experience
Work History
Comar LLCHoschton
Quality Manager (SQF Practitioner)
04.2024 - Current
Job overview
- Developed and implemented quality management systems and procedures.
- Led internal audits to ensure compliance with regulatory standards.
- Trained employees on quality control processes and best practices.
- Analyzed data trends to identify areas for process improvement.
- Conducted root cause analysis for product non-conformance incidents.
- Managed documentation related to quality assurance and compliance records.
- Reviewed and approved supplier quality assessments and performance evaluations.
- Monitored product performance against customer specifications and standards, ensuring that all products met the required standards.
- Identified root causes for defects by analyzing statistical data from test results, customer feedback and other sources.
- Investigated customer complaints regarding product quality issues and developed strategies for resolution.
- Performed internal audits of production processes to identify areas of improvement and non-conformities.
- Developed and implemented quality management systems to ensure compliance with customer requirements.
Silgan PlasticsMonroe
Quality Manager
03.2020 - 09.2024
Job overview
- Develop, implement, and manage Quality systems.
- Provide techniques and equipment to achieve and measure the Quality of product and processes.
- Develop procedures to predict and prevent non-conformance.
- Provide reports regarding Quality performance.
- Facilitate investigations regarding Customer to resolve Quality issues.
- Provide support to the Customer to resolve Quality issues.
- Communicate Customer needs to the plant.
- Facilitate root cause investigation and plans for corrective actions.
- Audit corrective actions implemented.
- Participate in the qualification of new products and processes.
- Work with Silgan product development Engineers and Customers in developing specifications and test methods.
- Ensure certificates of analysis' are completed for Customers that require them.
- Implement and coordinated the plant SPC system, and interface with Corporate IT to maintain system.
- Provide SPC training to hourly and salaried personnel.
- Developed quality assurance processes for plastic product manufacturing.
- Conducted regular inspections to ensure compliance with industry standards.
- Collaborated with cross-functional teams to address quality concerns.
- Implemented corrective actions for non-conformance issues in production.
- Trained staff on quality procedures and best practices.
- Maintained documentation of quality control activities and findings.
- Analyzed data to identify trends and improve quality performance.
- Led internal audits to assess operational adherence to quality policies.
- Monitored product performance against customer specifications and standards, ensuring that all products met the required standards.
- Identified root causes for defects by analyzing statistical data from test results, customer feedback and other sources.
- Investigated customer complaints regarding product quality issues and developed strategies for resolution.
- Performed internal audits of production processes to identify areas of improvement and non-conformities.
- Developed and implemented quality management systems to ensure compliance with customer requirements.
- Provided leadership in developing best practices for continuous improvement initiatives across all departments.
- Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
- Maintained records related to product inspections, tests, calibrations and other quality control activities in accordance with applicable regulations.
- Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
- Ensured effective implementation of corrective actions to resolve any identified issues or discrepancies in a timely manner.
- Trained and developed employees in effort to contribute to overall professional growth.
- Created KPIs related to process performance metrics such as defect rate, scrap rate.
- Provided technical guidance on quality control activities to support efficient operations.
- Prepared reports summarizing findings from inspections, tests, investigations and other QA activities for senior management review.
- Analyzed customer feedback data to identify potential areas of improvement within the product life cycle process.
- Decided which products were defective and which ones were right.
- Ensured compliance with environmental, health, and safety regulations, minimizing risks and promoting a safe workplace.
- Managed internal audit program, identifying non-conformances and leading corrective action plans.
Silgan ClosuresAthens
Quality Assurance Technician
05.2019 - 03.2020
Job overview
- Performed a variety of technical inspections and testing and monitoring tasks to detect processing manufacturing and other defects.
- Trained new employees on quality assurance processes and best practices.
- Utilized measuring instruments to assess dimensions and tolerances of closures.
- Assisted in the development of quality control manuals and guidelines.
- Participated in root cause analysis for recurring quality problems.
- Maintained records of all quality control activities, such as tests and inspections performed.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Monitored production processes to identify any potential quality issues.
- Investigated customer complaints related to product quality and reported findings to management.
- Performed detailed inspections of products to ensure compliance with quality standards.
- Provided training on proper inspection techniques to other members of the team.
- Analyzed data from test results and identified areas needing improvement.
- Ensured that all products meet customer requirements prior to shipping.
- Conducted root cause analysis on defective parts and provided corrective action recommendations to management.
ABBAthens
Experienced Quality Assurance Inspector
10.2006 - 05.2019
Job overview
- Read blueprints and instructions to comprehend the quality experiences for the product and supplies.
- Approved or rejected raw materials with respect to quality standards and record supplier performance.
- Select output samples and check them using appropriate methods (measuring dimensions, testing functionality, comparing to specifications etc.).
- Assist with internal audits.
- Trained new auditors on the assembly line at different stages of production to ensure all procedures was within customer specifications.
- Ability to interpret GD&T.
- Experience with ISO 9001.
- Inspected products for defects and ensured compliance with quality standards.
- Utilized measuring tools and equipment to assess product specifications accurately.
- Participated in continuous improvement initiatives to enhance quality processes.
- Maintained cleanliness and organization of inspection areas for efficient operations.
- Maintained accurate records of test results, inspection data, and corrective actions taken when necessary.
- Performed visual inspections of products to ensure product quality.
- Trained new employees in the use of inspection equipment and techniques.
- Monitored production operations to identify potential problems with quality assurance.
- Documented non-conforming items found during inspections according to established guidelines.
- Ensured that all safety regulations were followed during inspections and tests.
- Collaborated with other departments within the organization, including engineering, manufacturing, sales, in order to resolve any issues related to product quality.
- Inspected incoming material for correct size, shape, color, or other characteristics as required by customer orders.
- Reported repeat issues to supervisors and diagnosed source.
- Provided feedback to management on process improvements needed in order to meet customer requirements.
Education
Clarke Central High School
High School Diploma
University Overview
Athens Technical College
Diploma from Math, Blueprint, & Precision measurement
University Overview
University Of Phoenix
30 credit hours from Business Management
University Overview
University Of Georgia
ASQ Certification from CQT
University Overview
Onazry Academy
HACCP Certification
University Overview
Onazry Academy
Product Fraud & Vulnerability Assessment Certification
University Overview
Onazry Academy
Change Control Certification
University Overview
Onazry Academy
Product Defense Certification
University Overview
Skills
- Quality Assurance
- Analytical skills
- Problem-solving skills
- Communication skills
- Collaboration skills
- Customer focus
- Orientation skills
- Leadership skills
- Management skills
- Technical skills
- Professional skills
Timeline
Quality Manager (SQF Practitioner)
Comar LLC
04.2024 - Current
Quality Manager
Silgan Plastics
03.2020 - 09.2024
Quality Assurance Technician
Silgan Closures
05.2019 - 03.2020
Experienced Quality Assurance Inspector
ABB
10.2006 - 05.2019
Clarke Central High School
High School Diploma
Athens Technical College
Diploma from Math, Blueprint, & Precision measurement
University Of Phoenix
30 credit hours from Business Management
University Of Georgia
ASQ Certification from CQT
Onazry Academy
HACCP Certification
Onazry Academy
Product Fraud & Vulnerability Assessment Certification
Onazry Academy
Change Control Certification
Onazry Academy
Product Defense Certification