Ulrike Stewart
McDonough
Summary
Dynamic salon owner with a proven track record at Stewart Michaels Inc, excelling in customer service and staff management. Enhanced client retention through exceptional service and innovative salon marketing. Skilled in upselling services and maintaining rigorous hygiene standards, fostering a thriving and compliant business environment.
Overview
16
16
years of professional experience
Work History
Salon Owner/Operator
Stewart Michaels Inc
10.2003 - 11.2019
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Education
Master Of International Business Management - Business Administration And Management
Aiken Technical College
Aiken, SCHigh School Diploma -
North Augusta Senior High
North Augusta, SC05.1995
Skills
- Upselling services
- Employee training
- Staff management
- Salon marketing
- Health and safety
- Customer service
- Appointment scheduling
- Hygiene standards
- Business management
- Decision-making
- Customer service management
Timeline
Salon Owner/Operator
Stewart Michaels Inc
10.2003 - 11.2019
Master Of International Business Management - Business Administration And Management
Aiken Technical College
High School Diploma -
North Augusta Senior High