Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Unique Anderson

Atlanta

Summary

Dedicated and results-driven professional with over 15 years of experience in customer service, administration, and executive support. Skilled in remote communication, team coordination, and front line customer engagement. Seeking a remote work from home opportunity where I can utilize my diverse background in retail, administrative support, and client relations.

Overview

18
18
years of professional experience

Work History

Retail Supervisor & Customer Service Specialist

Nordstrom
04.2024 - Current

Delivered excellent customer service in fast-paced retail environments.


Trained and supported new team members, occasionally serving as acting supervisor.


Handled POS transactions, customer complaints, and product inquiries.


Maintained store organization and inventory accuracy.

Customer Service Representative

Internal Revenue Service, IRS
06.2023 - 12.2023

Provided remote assistance to taxpayers, answering inquirues and resolving issues with empathy and accuracy.


Navigated sensitive information while maintaining confidentiality.


Managed high call volumes and followed up on outstanding cases.


Resigned voluntarily due to role fit, not performance-related.

Executive Personal Assistant

Nulane Entertainment
01.2021 - 08.2023

Managed schedules, bookings, and communications for a high-profile client.


Supervised a team of 5-6 staff members, delegating tasks and overseeing project completion.


Handled confidential information with discretion and professionalism.


Coordinated travel, appointments, and event planning.

Receptionist/Front Desk Associate

Various Employers
01.2012 - 08.2022

Greeted clients, managed multi-line phone systems, and coordinated office operations.


Scheduled appointments and assisted with administrative duties as needed.


Managed multiple tasks and met time-sensitive deadlines.

Medical Administrative Assistant

Pulmoguard Healthcare
06.2007 - 08.2009

Monitored CPAP machine reports and relayed critical data to physicians.


Verified insurance coverage and managed confidential patient records.


Answered phones, scheduled appointments, and handles faxing duties.


Supported office staff and operational requirements with administrative tasks.

Education

William Howard Taft High School
Woodland Hills, CA

Skills

  • Remote Customer Service & Phone Support
  • Retail Sales & Client Engagement
  • Reception & Front Desk Management
  • Administrative Assistance & Scheduling
  • CPAP Monitoring & Medical Documentation
  • Insurance Verification & Faxing
  • Team Leadership & Staff Supervision
  • Microsoft Office Suite & Google Workspace
  • Data Entry, Email Correspondence, and CRM Tools

Languages

English
Full Professional

Timeline

Retail Supervisor & Customer Service Specialist

Nordstrom
04.2024 - Current

Customer Service Representative

Internal Revenue Service, IRS
06.2023 - 12.2023

Executive Personal Assistant

Nulane Entertainment
01.2021 - 08.2023

Receptionist/Front Desk Associate

Various Employers
01.2012 - 08.2022

Medical Administrative Assistant

Pulmoguard Healthcare
06.2007 - 08.2009

William Howard Taft High School
Unique Anderson