Dedicated and results-driven professional with over 15 years of experience in customer service, administration, and executive support. Skilled in remote communication, team coordination, and front line customer engagement. Seeking a remote work from home opportunity where I can utilize my diverse background in retail, administrative support, and client relations.
Delivered excellent customer service in fast-paced retail environments.
Trained and supported new team members, occasionally serving as acting supervisor.
Handled POS transactions, customer complaints, and product inquiries.
Maintained store organization and inventory accuracy.
Provided remote assistance to taxpayers, answering inquirues and resolving issues with empathy and accuracy.
Navigated sensitive information while maintaining confidentiality.
Managed high call volumes and followed up on outstanding cases.
Resigned voluntarily due to role fit, not performance-related.
Managed schedules, bookings, and communications for a high-profile client.
Supervised a team of 5-6 staff members, delegating tasks and overseeing project completion.
Handled confidential information with discretion and professionalism.
Coordinated travel, appointments, and event planning.
Greeted clients, managed multi-line phone systems, and coordinated office operations.
Scheduled appointments and assisted with administrative duties as needed.
Managed multiple tasks and met time-sensitive deadlines.
Monitored CPAP machine reports and relayed critical data to physicians.
Verified insurance coverage and managed confidential patient records.
Answered phones, scheduled appointments, and handles faxing duties.
Supported office staff and operational requirements with administrative tasks.