Unique Brooks
Atlanta
Summary
Well-qualified customer service representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Remote Dispatcher
Cardinal Health
03.2023 - Current
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of 80 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Generated reports to track deliveries and maintain proper records and documentation.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Customer Service Representative
Verizon Wireless
01.2021 - 03.2023
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Excel High School
Atlanta, GA 05-2014
Skills
- Driver communication
- Workflow prioritization
- Conflict resolution
- Maintaining call metrics
- Route planning
- Emergency protocols
- Service planning
- Attention to detail
Certification
Medical Assisting
Timeline
Remote Dispatcher
Cardinal Health
03.2023 - Current
Customer Service Representative
Verizon Wireless
01.2021 - 03.2023
High School Diploma -
Excel High School
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