URIAH JACKSON
macon
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant manager
Papa Johns
08.2022 - Current
- Lead a team of customer service representatives to achieve business goals
- Assist with hiring, onboarding, and training new employees
- Handle complex customer situations and supported staff with issue resolution
- Help improve team efficiency through coaching and process improvements
Customer Service Representative
Afni inc.
07.2021 - 08.2022
- Resolve customer concerns promptly and professionally
- Maintained a high level of customer satisfaction through effective communication
- Met and exceeded performance metrics for call quality, attendance, and customer satisfaction
- Collaborated with team members to improve workflow and customer experience
- Documented customer interactions accurately with crm software
Customer Care Representative
Academy Sports Outdoors
Jeffersonville, GA
01.2021 - 07.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed customer accounts, ensuring accuracy and consistency in information updates.
- Trained new staff on best practices for customer interactions and problem resolution techniques.
- Collaborated with team members to enhance workflow efficiency and improve overall service quality.
- Analyzed customer feedback to identify trends and recommend enhancements to service delivery methods.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
High school diploma -
05.2018
Bachelor of Science - Business
Savannah State University
Savannah, GA08.2028
Skills
- Customer service
- Team leadership & supervision
- Call center operations
- Employee training & coaching
- Conflict resolution
- Performance management
- Quality Assurance
- Problem solving
- Microsoft office suite
- Crm software
- Communication & interpersonal skills
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
Certification
- Customer service
- Leadership training
- Microsoft office
Timeline
Assistant manager
Papa Johns
08.2022 - Current
Customer Service Representative
Afni inc.
07.2021 - 08.2022
Customer Care Representative
Academy Sports Outdoors
01.2021 - 07.2021
High school diploma -
Bachelor of Science - Business
Savannah State University