Uriel Bassue
4086 Stillwater Dr Duluth,MI
Summary
Dynamic Auto Sales Consultant with Penske Automotive, renowned for exceeding sales targets through strong negotiation skills and exceptional relationship building. Expert in client needs assessment and product knowledge, driving team revenue by delivering outstanding customer service and facilitating engaging test drives. Committed to enhancing client satisfaction and dealership reputation.
Professional auto sales consultant with proven ability to drive sales and enhance customer satisfaction. Skilled in building strong client relationships, negotiating deals, and understanding customer needs. Strong focus on team collaboration, adapting to changing demands, and achieving results. Reliable, goal-oriented, and well-versed in product knowledge and sales techniques.
Automotive sales professional bringing valuable experience and results-driven approach. Known for successfully guiding clients through purchasing process and achieving high customer satisfaction. Recognized for collaborative teamwork and adaptability in dynamic environments, with strong skills in negotiation and product knowledge.
Motivated Auto Sales Consultant with passionate can-do attitude. Proven sales and revenue growth leader with extensive knowledge of industry and market. Dedicated to achieving established goals and developing long-term customer retention and repeat business.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Auto Sales Consultant
Penske Automotive
01.2013 - 12.2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Streamlined sales processes by maintaining accurate records of customer interactions, transactions, and follow-up activities in CRM systems.
- Exceeded sales targets by utilizing persuasive selling techniques and extensive product knowledge.
- Maximized showroom appeal by organizing attractive displays featuring new models or special promotions as needed.
- Accompanied customers and demonstrated performance features on test drives.
- Investigated and resolved customer grievances and escalated issues needing further investigation to appropriate department or management.
- Provided ongoing support to clients after purchase completion, addressing concerns or questions to maintain satisfaction levels.
- Enhanced dealership reputation by consistently delivering exceptional customer service and building lasting relationships.
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
- Conducted comprehensive vehicle presentations to educate potential buyers on key features, benefits, and specifications.
- Supported dealership growth by consistently meeting or exceeding performance metrics and contributing to overall team success.
- Contributed to team success by sharing insights and best practices during regular sales meetings and training sessions.
- Demonstrated car technology options and available amenities and upgrades for each model.
- Developed strong rapport with clients through effective communication and active listening skills.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Responded to customer enquiries via telephone and email.
- Qualified and followed-up on potential new customer leads.
- Facilitated smooth delivery of purchased vehicles by coordinating with detailing teams and ensuring all necessary paperwork was completed promptly.
- Drove team revenue totals by bringing in top sales numbers.
Skills
- Test drive facilitation
- Strong negotiation skills
- Digital marketing proficiency
- Sales strategy development
- Client needs assessment
- Product knowledge expertise
- Closing techniques
- Appointment setting
- Cold calling
- Follow-up strategies
- Friendly and enthusiastic
- Relationship building
- Test drives
- Delivering vehicles
- Demonstrating vehicle features
- Goal setting
- Appointment scheduling
- Pre-owned vehicles
- Follow-up skills
- Deal structuring
- Verbal and written communication
Certification
- Certified Professional Sales Person (CPSP) - National Association of Sales Professionals.
Timeline
Auto Sales Consultant
Penske Automotive
01.2013 - 12.2024
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