Val Aguonyiah
Braselton
Summary
- Seasoned EPIC Consultant with extensive expertise in training, go-live support, and troubleshooting across a spectrum of EPIC Inpatient and Outpatient modules, including ClinDoc, Orders, Ambulatory, and Willow. Proficient in delivering at-the-elbow (ATE) support to physicians, nurses, and administrative staff, facilitating seamless adoption of EPIC workflows, and significantly enhancing clinical documentation and patient care efficiency. Adept at resolving complex technical and workflow challenges, customizing user tools (such as smart phrases, templates, and order sets), and guiding end-users through intricate processes. Demonstrates the ability to work effectively in fast-paced environments, ensuring timely and efficient support to meet the dynamic needs of healthcare professionals. Recognized for exceptional communication, leadership, and problem-solving abilities, with a proactive approach to continuous learning and knowledge-sharing.
Overview
12
12
years of professional experience
Work History
ATE
Epic
- Support for physicians and clinicians in clinical units with understanding of, Software in the process of, Medication Reconciliation, Rooming, Order Entry process, Notes, Macros, and Wrap-up
- Back-up for Cadence in Scheduling, Reports Viewing, Reviewing Patient History, Office Visit Workflow, Scanning and Documentation
- Assisted front desk in Scheduling, Re-scheduling, and registering patients when needed
- Relayed issues to the command center by calling in issue tickets and closing issues appropriately.
Epic Ambulatory Specialist/Trainer
WellStar
04.2016
- ATE Support for physicians and clinicians in clinical units with understanding of Epic Software in the process of, Medication Reconciliation, Rooming, Order Entry process, Notes, Macros, and Wrap-up
- Back-up for Cadence in Scheduling, Reports Viewing, Reviewing Patient History, Office Visit Workflow, Scanning and Documentation
- Assisted front desk in Scheduling, Re-scheduling, and registering patients when needed
- Relayed issues to the command center by calling in issue tickets and closing issues appropriately
Epic Willow Consultant
Memorial Hermann Hospital
09.2024 - 10.2024
- Provided hands-on support to pharmacists, ensuring they were comfortable with new workflows and technology
- Instructed pharmacists on the correct procedures for rejecting and reordering prescriptions, streamlining the medication management process
- Guided pharmacists through the navigation of the verify queue, assisting them in verifying orders with precision and efficiency
Epic Orders Support
LCMC Health
05.2024 - 05.2024
- Worked closely with physicians to build, standardize, and validate Orders
- Supported clinicians on documenting vitals, recording problems, placing orders, and associating diagnoses
- Assisted physicians with placing admission and discharge orders
Epic Ambulatory Support
Advent Health
03.2023 - 04.2023
- ATE Support for physicians and clinicians in clinical units with understanding of Epic Software in the process of, Medication Reconciliation, Rooming, Order Entry process, Notes, Macros, and Wrap-up
- Assisted Scheduling team with Reports Viewing, Reviewing Patient History, Office Visit Workflow, Scanning and Documentation
- Troubleshot system issues in real-time, collaborating with IT and clinical teams to resolve problems quickly
Epic Rover Support
WellStar
11.2022 - 12.2022
- Provided comprehensive training to clinical staff on using the EPIC Rover iPhone mobile app for patient care activities
- Assisted with on-the-go documentation, enabling clinicians to record vitals, administer medications, and update patient charts at the bedside
- Guided clinicians in placing orders and verifying patient information using the Rover app
- Facilitated the use of clinical images captured with the Rover device, ensuring proper documentation in patient charts
Epic ClinDoc Consultant
UMASS
07.2022 - 08.2022
- Conducted interactive sessions to demonstrate how to effectively use EPIC Brain for clinical documentation and patient management
- Assisted users in customizing EPIC Brain dashboards to suit their specific workflow needs and preferences
- Assisted with charting blood administration ensuring accurate documentation
- Guided physicians in writing post-operative progress notes and placing post-operative orders, ensuring thorough and accurate patient care
Epic Willow Consultant
Advent Health
02.2022 - 03.2022
- Supported pharmacists on the processes of reverifying and ordering
- Guided pharmacists on how to open and close an I-Vent, ensuring smooth operation and usage
- Assisted pharmacists with generating and managing the medication reconciliation report, improving overall patient care and record-keeping
Epic ClinDoc Consultant
North Light Health
07.2021 - 08.2021
- Provided ATE support to end-users, helping them navigate and utilize EPIC Brain during their daily tasks
- Trained clinicians on document the Medical administration, linking IV and hanging a new bag
- Trained clinician on documenting vitals, assessments and adding LDA
Epic Willow Consultant
Presbyterian
06.2021 - 07.2021
- Trained pharmacists on how to review and assign treatment plans
- Supported pharmacy technicians with dropping charges for pulled medications, ensuring accurate billing processes
- Assisted pharmacists in updating problem lists, maintaining accurate and comprehensive patient records
Epic Orders support
Ballad Health
08.2020 - 09.2020
- Providing support to the physician in writing a progress note using a Smart Text
- Supported clinicians in the effective use of Epic Brain, ensuring they could maximize the tool's capabilities for improved patient care and operational efficiency
- Providing supported to the physicians on routing messages to the nurse pool and clearing in-basket
- Assisting physician in recognizing patient that are ready to be seen and charging the level of service
- Supporting nurses on how to add and schedule tasks on the MAR
Epic ATE Support
Ocean Medical Center
10.2019 - 11.2019
- Provided one-on-one training to medical providers and staff nurses on clinical units with knowledge of Epic Software in process of Admission, Transfer, Medication Reconciliation and Order Entry Process
- Created feedback material and provided feedback during pilot training to assist in lesson development plan, tip sheet and quick start guides
- Assisted in, Charting Smart Sets and Smart Groups, Office Visits, Documentation, Workflow, and Reviewing Patient History
- Assisted with documenting medication administration and phone calls as well as with clearing messages in their in-baskets
Epic Willow ATE Support
NYCHH
07.2019 - 07.2019
- Helped pharmacy technicians with compounding and packaging
- Showed the pharmacists how to reverify and order
- Helped the pharmacists with the medication reconciliation report
Epic Orders and ClinDoc Support
Barnes Jewish Hospital
06.2018 - 07.2018
- Assisted clinicians with completing their work list, documenting on Doc flow sheet, administering medication from the MAR
- Providing support to physicians and clinicians with reviewing patient information and managing orders concurrently
- Assist physicians with their preference list and building their smart phrases
- Providing support to nurses on how to arrive and discharge a patient, discharge planning and patient education
Epic Inpatient Zone coordinator
WellStar
03.2018 - 05.2018
- Working side by side with site manager with making sure support is spread out as needed and end users needs are met
- Responsible for overseeing all ATE support activities in the ICU/MOSH Inpatient units, making sure unit is fully supported and end-users are getting the full benefits of ATE support
- Provided support to clinicians on executing their patients’ discharge orders, care plan and patient education
- Troubleshot end-user issues during go-live while escalating high priority issues to command center
Epic Ambulatory Support
SLUHN
01.2018 - 02.2018
- Elbow to Elbow Support to physicians and nursing staff
- Provided support within basket, helped with creating smart tools and phrases
- Relayed issues to the command center by calling in issue tickets and closing issues
- Problem solving within Epic to aide physician workflow questions
- Physician Support -Inpatient/ClinDoc
Epic Inpatient Support
BJC
12.2017 - 12.2017
- Participated in Inpatient G-live, providing elbow-to-elbow support to physicians and nurses on the floor in EpicCare inpatient
- Assisted physicians and nurses with their in Workflow
- Supported the physicians in making a progress note using a note writer
- Assisted clinicians on efficient use of EpicCare
- Supported nurses and physicians on how to properly update information on flow sheets and work lists
Epic Inpatient Support
Cleveland Clinic
09.2017 - 11.2017
- Assisted providers with building orders preference list
- Assisted providers with customizing order set
- Assisted providers with medication reconciliation protocol based on hospital workflow
- Assisted providers with admission, transfer and discharge protocol
- Assisted providers with building note templates using smart tools
Epic Inpatient Zone Lead
MUSC
08.2017 - 08.2017
- Responsible for overseeing all ATE support activities in the ICU/MOSH Inpatient units, making sure unit is fully supported and end-users are getting the full benefits of ATE support
- Provided support to clinicians on executing their patients’ discharge orders, care plan and patient education
- Troubleshot end-user issues during go-live while escalating high priority issues to command center
- Assisted nurses and clinicians by providing elbow support in the ICU utilizing the Epic ClinDoc module
Epic Ambulatory Support
Lexington
07.2017 - 07.2017
- Elbow to Elbow Support to physicians and nursing staff
- Provided support within basket, helped with creating smart tools and phrases
- Trained the front desk on registering new patients
- Trained end user on how review provider schedule and using wait list
- Assisted front desk on scheduling patient from a previous appointment
Epic Inpatient Support
First Health
06.2017 - 07.2017
- Elbow to elbow support to physicians and clinicians
- Providing support to the physician in writing a progress note using a Smart Text
- Providing support to physicians and clinicians with reviewing patient information and managing orders concurrently
- Assist physicians with their preference list and building their smart phrases
- Providing supported to the physicians on routing messages to the nurse pool and clearing in-basket
- Assisting physician in recognizing patient that are ready to be seen and charging the level of service
- Assisting clinicians on efficient use of Epic Care
Epic Implementation specialist
BJC
06.2017 - 06.2017
- Assisting clinicians on efficient use of Epic Care
- Assisting clinicians with the use of Doc flow sheets, orders, and documentation
- Providing support to nurses on how to arrive and discharge a patient, discharge planning and patient education
- Supporting nurses and physicians on how to properly update information on flow sheets and work lists
- Supporting nurses on how to add and schedule tasks on the MAR
Epic Zone Coordinator
WellStar
05.2017 - 05.2017
- Working side by side with site manager with making sure support is spread out as needed and end users needs are met
- Responsible for overseeing all ATE support activities in the ICU/MOSH Inpatient units, making sure unit is fully supported and end-users are getting the full benefits of ATE support
- Provided support to clinicians on executing their patients’ discharge orders, care plan and patient education
- Troubleshot end-user issues during go-live while escalating high priority issues to command center
- Assisted nurses and clinicians by providing elbow support in the ICU utilizing the Epic ClinDoc module
Epic Inpatient Support
Methodist
03.2017 - 04.2017
- Trained physicians on how to effectively use order entry and order set
- Provided elbow support to physicians and nurses on the floor in Epic Care Inpatient Stork
- Trained clinicians to configure and utilize smart tools- smart set, smart phrase, smart texts
- Troubleshoot end-user issues during go-live while escalating high priority issues to command center
- Provided on-the-fly refresher training sessions to end users during go-live
- Supported nurses in Doc flow sheet use, MAR documentation, Mother/Baby documentation, Care Plans, Patient education and more
- Assisted in issues of ticket triaging
Epic Inpatient Support
HSHS
02.2017 - 03.2017
- Elbow to elbow support to physicians and clinicians
- Providing support to the physician in writing a progress note using a Smart Text
- Providing support to physicians and clinicians with reviewing patient information and managing orders concurrently
- Assist physicians with their preference list and building their smart phrases
Epic Inpatient support
Partners
01.2017 - 02.2017
- Worked with physicians on the use of Dragon and its commands
- Trained Physicians on when and how to initiate, sign orders and the need to refresh their pages
- Trained providers on using order set, customizing order set and building single orders preference list
- Trained providers on completing Med Reconciliation during admission, discharge, and transfer
Epic Ambulatory Specialist
Sentara
09.2016 - 11.2016
- ATE Support for physicians and clinicians in clinical units with understanding of Epic Software in the process of, Medication Reconciliation, Rooming, Order Entry process, Notes, Macros, and Wrap-up
- Back-up for Cadence in Scheduling, Reports Viewing, Reviewing Patient History, Office Visit Workflow, Scanning and Documentation
- Assisted front desk in Scheduling, Re-scheduling, and registering patients when needed
- Relayed issues to the command center by calling in issue tickets and closing issues appropriately
Epic Ambulatory support
UNC
07.2016 - 08.2016
- ATE Support for physicians and clinicians in clinical units with understanding of Epic Software in the process of, Medication Reconciliation, Rooming, Order Entry process, Notes, Macros, and Wrap-up
- Back-up for Cadence in Scheduling, Reports Viewing, Reviewing Patient History, Office Visit Workflow, Scanning and Documentation
- Assisted front desk in Scheduling, Re-scheduling, and registering patients when needed
- Relayed issues to the command center by calling in issue tickets and closing issues appropriately
Epic Inpatient Specialist /Team lead
Wheaton
05.2016 - 07.2016
- Responsible for overseeing all ATE support activities in the ICU/MOSH Inpatient units, making sure unit is fully supported and end-users are getting the full benefits of ATE support
- Provided support to clinicians on executing their patients’ discharge orders, care plan and patient education
- Troubleshot end-user issues during go-live while escalating high priority issues to command center
- Assisted nurses and clinicians by providing elbow support in the ICU utilizing the Epic ClinDoc module
Inpatient Specialist /Team lead
Epic, Wheaton
05.2016 - 07.2016
- Responsible for overseeing all ATE support activities in the ICU/MOSH Inpatient units, making sure unit is fully supported and end-users are getting the full benefits of ATE support
- Provided support to clinicians on executing their patients’ discharge orders, care plan and patient education
- Troubleshot end-user issues during go-live while escalating high priority issues to command center
- Assisted nurses and clinicians by providing elbow support in the ICU utilizing the Epic ClinDoc module.
Ambulatory Specialist/Trainer
Epic, WellStar
03.2016 - 04.2016
- ATE Support for physicians and clinicians in clinical units with understanding of Epic Software in the process of, Medication Reconciliation, Rooming, Order Entry process, Notes, Macros, and Wrap-up
- Back-up for Cadence in Scheduling, Reports Viewing, Reviewing Patient History, Office Visit Workflow, Scanning and Documentation
- Assisted front desk in Scheduling, Re-scheduling, and registering patients when needed
- Relayed issues to the command center by calling in issue tickets and closing issues appropriately.
Inpatient Trainer/Support Specialist
Epic, MD Anderson Cancer Center
02.2016 - 03.2016
- Elbow to elbow support to physicians and clinicians in ICU
- Providing support to the physician in writing a progress note using a Smart Text
- Providing support to physicians and clinicians with reviewing patient information and managing orders concurrently
- Assist physicians with their preference list and building their smart phrases
- Assisting physician in recognizing patient that are ready to be seen and charging the level of service
- Assisting clinicians with the use of Doc flow sheets, orders, and documentation
- Providing support to nurses on how to arrive and discharge a patient, discharge planning and patient education
- Supporting nurses and physicians on how to properly update information on flow sheets and work lists
- Supporting nurses on how to add and schedule tasks on the MAR.
Ambulatory support specialist/trainer
Epic, Montefiore Health
10.2015 - 02.2016
- Trained End users with their preference list and building their smart phrases
- Trained Physicians on routing messages to clinicians and clearing their in-basket
- Trained Clinicians on efficient use of Epic Care
- Provided Support to Physicians on the use of Dragon and its commands.
CPOE Trainer and Implementation Specialist
Epic, OhioHealth
07.2015 - 10.2015
- Conduct classroom and one on one personalization training to all levels of clinicians
- Contributed to championing an atmosphere of teamwork during strategy training and workflow structure meeting
- Elbow to elbow support to providers and clinicians
- Assisted providers with discharging patients using the hospital workflow and previewing and printing AVS
- Trained and assisted physicians on how to complete a MedRec and writing new orders using order sets
- Provided support to clinicians on executing their patients discharge orders, care plan and patient education
- Create and maintain Epic training strategies and curriculum for over 120+ classes.
Ambulatory Trainer/Specialist
Epic, WellStar
04.2015 - 07.2015
- Responsible for dragon training to providers, using Physician Technology Partners strategy and curriculum
- Assisted end-users in documenting and resolving issues in Patient Clinical Documentation (ClinDoc)
- Assisted the clinical staff in review transfer, discharge, and admission orders
- Assisted physician in writing a progress note using a Smart Text, smart phrases, smart list, and smart link
- Supported end users setup and create Smart phrases, Patient Lists, Favorites, Order Sets, etc
- Provided support to clinicians on executing their patients discharge orders, care plan and patient education
- Provide activation analyst support before and during Go live, elbow to elbow Training.
Inpatient Trainer/support specialist
Epic, Batons Children’s Hospital
02.2015 - 05.2015
- Provided Classroom and one-on-one training to medical providers and staff nurses on clinical units with knowledge of Epic Software in process of Admission, Transfer, Medication Reconciliation and Order Entry Process
- Created feedback material and provided feedback during pilot training to assist in lesson development plan, tip sheet and quick start guides
- Assisted in, Charting Smart Sets and Smart Groups, Office Visits, Documentation, Workflow, and Reviewing Patient History
- Assisted with documenting medication administration and phone calls as well as with clearing messages in their in-baskets.
Ambulatory Trainer/Consultant
Epic, Physicians Group Wilmington
07.2014 - 11.2014
- Conduct classroom and one on one personalization training to all levels of clinicians and super users
- Provided Epic go-live support in ClinDoc and CPOE
- Elbow to Elbow Support to physicians and nursing staff
- Provided support within basket, helped with creating smart tools and phrases
- Relayed issues to the command center by calling in issue tickets and closing issues
- Problem solving within Epic to aide physician workflow questions.
Physician Support
Duke University Hospital
01.2014 - 05.2014
- Participated in Inpatient Go-live, providing elbow-to-elbow support to physicians and nurses on the floor in EpicCare inpatient
- Assisted physicians and nurses with their Workflow
- Supported the physicians in making a progress note using a note writer
- Assisted clinicians on efficient use of EpicCare
- Supported nurses and physicians on how to properly update information on flow sheets and work lists.
Trainer
Epic, Providence Health and Services
02.2013 - 07.2013
- Provided elbow to elbow support to physicians
- Supported and assisted physicians on viewing patient by systems and departmental list, physician orders, med orders, signing and releasing orders, preparing notes
- Worked closely with physicians to build, standardize, and validate Order Sets
- Worked closely with physicians to build Provider Groups and Provider Team System Lists
- Assisted end-users in documenting and resolving issues in Patient Clinical Documentation (ClinDoc)
- Assisted physician on routing their progress note, H&P note to their pairs and also sharing smart phrases.
Trainer/Epic Activation Go
Henry Ford Health System
10.2012 - 02.2013
- Live Support- Inpatient, Worked with physicians on the use of Dragon and its command
- Trained Physicians on how and when to initiate, sign orders and the need to refresh pages
- Assisted with Med Rec, home, and new orders
- Assisted nurses on how to add and schedule tasks on the MAR
- Assisted end users with their preference list and building their smart phrases
- Called in issue tickets to the command center when technical issues arise.
Education
Bachelor of Science - Computer Science
Lagos State University
2008
Skills
- EPIC Modules: ClinDoc, Orders, Ambulatory, Willow, Cadence
- End-User Training and Workflow Optimization
- Go-Live Implementation and ATE Support
- EMR Documentation, Task Management, and Troubleshooting
- Exceptional Communication and Team Collaboration
- Smart Tools (SmartPhrases, SmartTexts, Order Sets)
Timeline
Epic Willow Consultant
Memorial Hermann Hospital
09.2024 - 10.2024
Epic Orders Support
LCMC Health
05.2024 - 05.2024
Epic Ambulatory Support
Advent Health
03.2023 - 04.2023
Epic Rover Support
WellStar
11.2022 - 12.2022
Epic ClinDoc Consultant
UMASS
07.2022 - 08.2022
Epic Willow Consultant
Advent Health
02.2022 - 03.2022
Epic ClinDoc Consultant
North Light Health
07.2021 - 08.2021
Epic Willow Consultant
Presbyterian
06.2021 - 07.2021
Epic Orders support
Ballad Health
08.2020 - 09.2020
Epic ATE Support
Ocean Medical Center
10.2019 - 11.2019
Epic Willow ATE Support
NYCHH
07.2019 - 07.2019
Epic Orders and ClinDoc Support
Barnes Jewish Hospital
06.2018 - 07.2018
Epic Inpatient Zone coordinator
WellStar
03.2018 - 05.2018
Epic Ambulatory Support
SLUHN
01.2018 - 02.2018
Epic Inpatient Support
BJC
12.2017 - 12.2017
Epic Inpatient Support
Cleveland Clinic
09.2017 - 11.2017
Epic Inpatient Zone Lead
MUSC
08.2017 - 08.2017
Epic Ambulatory Support
Lexington
07.2017 - 07.2017
Epic Inpatient Support
First Health
06.2017 - 07.2017
Epic Implementation specialist
BJC
06.2017 - 06.2017
Epic Zone Coordinator
WellStar
05.2017 - 05.2017
Epic Inpatient Support
Methodist
03.2017 - 04.2017
Epic Inpatient Support
HSHS
02.2017 - 03.2017
Epic Inpatient support
Partners
01.2017 - 02.2017
Epic Ambulatory Specialist
Sentara
09.2016 - 11.2016
Epic Ambulatory support
UNC
07.2016 - 08.2016
Epic Inpatient Specialist /Team lead
Wheaton
05.2016 - 07.2016
Inpatient Specialist /Team lead
Epic, Wheaton
05.2016 - 07.2016
Epic Ambulatory Specialist/Trainer
WellStar
04.2016
Ambulatory Specialist/Trainer
Epic, WellStar
03.2016 - 04.2016
Inpatient Trainer/Support Specialist
Epic, MD Anderson Cancer Center
02.2016 - 03.2016
Ambulatory support specialist/trainer
Epic, Montefiore Health
10.2015 - 02.2016
CPOE Trainer and Implementation Specialist
Epic, OhioHealth
07.2015 - 10.2015
Ambulatory Trainer/Specialist
Epic, WellStar
04.2015 - 07.2015
Inpatient Trainer/support specialist
Epic, Batons Children’s Hospital
02.2015 - 05.2015
Ambulatory Trainer/Consultant
Epic, Physicians Group Wilmington
07.2014 - 11.2014
Physician Support
Duke University Hospital
01.2014 - 05.2014
Trainer
Epic, Providence Health and Services
02.2013 - 07.2013
Trainer/Epic Activation Go
Henry Ford Health System
10.2012 - 02.2013
ATE
Epic
Bachelor of Science - Computer Science
Lagos State University
Similar Profiles
Carlos OlivaresCarlos Olivares
Food Runner at EpicFood Runner at Epic
Florencia SanchezFlorencia Sanchez
Migrant Lead Teacher at EPICMigrant Lead Teacher at EPIC
Kimberly BoyerKimberly Boyer
Group Home Manager at EPICGroup Home Manager at EPIC
Justin ZhangJustin Zhang
Software Developer at EpicSoftware Developer at Epic
Katlyn WhiteKatlyn White
Care Partner at WellStar Kennestone HospitalCare Partner at WellStar Kennestone Hospital