VALERIE LORISS
Marietta
Summary
Personable and Professional under pressure. Qualified Customer Service Representative with over 10 years’ experience in fast-paced Service Industries and Call Center environments. Highly detail oriented and an organized self-starter who works well independently to get the job done to the satisfaction of the client.
Results-driven professional with solid foundation in business management. Known for effectively leading teams and driving operational improvements to achieve business objectives. Emphasizes team collaboration and adaptability to changing business needs. Skilled in strategic planning and project management, with reliable and flexible approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Manager
Willow Bridge Property Company (Formerly Lincoln)
08.2016 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Formulated long-term business strategies by assessing market trends.
Sales Consultant
ATL Events Group
03.2015 - 08.2016
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Customer Service Manager
The Home Depot Inc
09.2013 - 03.2015
- Identified root causes of service disruptions by analyzing customer complaints.
- Built strong relationships with key clients to drive repeat business and referrals.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service Representative
Chick-fil-A
06.2010 - 09.2013
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
Finance Specialist
Honor Academy
08.2009 - 08.2010
- Increased cash flow by optimizing accounts receivable and payable processes.
- Reviewed and submitted financial documentation and reports to support business financial goals and objectives.
Education
High School Diploma -
Praise Academy
Hiram, GA06.2009
Skills
- Freelance Photography
- Creative Problem Solving
- Commitment to Quality and Service
- MS Office Proficiency
- Exceptional Communication Skills
- Documentation and reporting
- Business development
- Customer relationship management
- Client relationship management
- Sales and marketing
- Budget creation
- Operational oversight
Certification
Adobe Certified (ACE) - Photoshop
Accomplishments
- Graduate Intern with the Honor Academy from 2009 - 2010 (Character Development)
- Freelance Photographer: 6 years’ experience, Including Graphic Design work and Photo Editing
- Achieved highest number of new Credit accounts opened within a one-month period. (The Home Depot)
- Earned highest marks for customer satisfaction (Lincoln Property Company)
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at the end of shift with a 100% accuracy rate. (ATL Events group)
Timeline
Business Manager
Willow Bridge Property Company (Formerly Lincoln)
08.2016 - Current
Sales Consultant
ATL Events Group
03.2015 - 08.2016
Customer Service Manager
The Home Depot Inc
09.2013 - 03.2015
Customer Service Representative
Chick-fil-A
06.2010 - 09.2013
Finance Specialist
Honor Academy
08.2009 - 08.2010
Adobe Certified (ACE) - Photoshop
High School Diploma -
Praise Academy
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