Valarie Poindexter
Cartersville
Summary
Dynamic Patient Experience Coordinator at Piedmont Cartersville Medical Center, recognized for enhancing patient satisfaction through effective problem-solving and empathetic communication. Proven ability to implement strategies that improved HCAHPS and Press Ganey scores, while fostering teamwork and collaboration among interdisciplinary teams to elevate care quality and optimize patient flow.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Patient Experience Coordinator
Piedmont Cartersville Medical Center
12.2023 - Current
- Coordinated special events or activities for patients aimed at enhancing their overall hospital stay experience.
- Fostered a culture of empathy among staff members by sharing best practices from successful interactions with patients.
- Established partnerships with local organizations to provide additional resources for patients and their families during times of need.
- Ensured timely updates on patient status or condition changes were communicated effectively among all relevant parties involved in the care process.
- Conducted regular audits on patient feedback data, implementing necessary changes to improve overall satisfaction levels.
- Collaborated with interdisciplinary teams to identify areas for improvement in the patient experience process.
- Implemented strategies to elevate care quality.
- Enhanced staff awareness of patient needs through targeted training programs and workshops.
- Improved patient satisfaction by addressing concerns promptly and efficiently.
- Championed initiatives that recognized exceptional staff performance in providing outstanding patient experiences.
- Resolved customer complaints using established follow-up procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Started the Teen Volunteer Program at PiedmontCartersville Medical.
- Improved Press Ganey scores in HCAHPS-1 Nurse Communication and HCAHPS-2 Physician Communication,
- Revitalized the Daisy Award system.
Nursing Supervisor
Winthrop Health & Rehabilitation
12.2023 - Current
- Promoted interdisciplinary collaboration by fostering strong relationships with physicians, therapists, and other healthcare professionals.
- Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Delegated tasks and provided leadership for Number nurses and support personnel.
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Contributed to positive team dynamics as an approachable supervisor who actively listened to concerns from both patients and nurses.
- Answered questions and addressed concerns from employees via email, phone and in person.
- Provided direct nursing care to patients when personnel was short-staffed.
- Ensured compliance with regulatory standards through regular audits of documentation, policies, and procedures.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
Adjunct Nursing Clinical Instructor
Reinhardt University
08.2023 - Current
- Delivered information and valuable instructions to students during clinical rotations.
- Oriented and provided instruction to students during clinical rotations.
- Assessed student knowledge levels and abilities with detailed assessments.
- Contributed educational and clinical expertise to help optimize training courses and boost student learning.
- Created training materials and implemented instructional strategies to track student progress, ascertain skills and development and perform staff assessments.
- Prepared training materials and instructional strategies to track student progress, accurately report skills and conduct competency assessments.
- Evaluated student performance through regular assessments, providing constructive feedback to guide their professional growth.
Patient Flow Coordinator
Piedmont Cartersville Medical Center
07.2007 - 12.2023
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex patients.
- Served as an advocate for patients'' needs within the health system, liaising between various departments to ensure timely access to services.
- Assisted in staff training initiatives, sharing best practices for efficient patient flow coordination with colleagues.
- Evaluated current processes regularly, identifying opportunities for improvement in efficiency and effectiveness of coordination efforts.
- Ensured continuity of care through thorough hand-offs between shifts, minimizing delays or gaps in service delivery.
- Supported medical professionals by maintaining necessary equipment and supplies in examination rooms.
- Improved patient flow by efficiently coordinating room assignments and patient transfers.
- Analyzed data from multiple sources to identify trends in patient flow patterns, informing future decision-making processes related to resource allocation and staffing adjustments.
- Streamlined communication between departments, optimizing patient care and staff productivity.
- Created clear documentation of all activities related to patient flow coordination, promoting transparency among care providers and administrators.
- Established strong relationships with clinical staff members across disciplines by providing reliable support and fostering a collaborative work environment.
- Contributed to the development of hospital policies and procedures related to patient flow management.
Clinical Team Leader
Carilion Roanoke Memorial Hospital
06.1997 - 04.2007
- Fostered staff development and competency through supervision, coaching, trainings and team meetings.
- Contributed to financial health of organization by managing delivery of billable services.
- Oversaw case management activities, ensuring timely completion of assessments and interventions for a diverse patient population.
- Mentored new team members, fostering a supportive environment conducive to professional growth.
- Enhanced team efficiency by providing regular training, feedback, and support to clinical staff members.
- Led a multidisciplinary team to achieve high-quality patient care and positive clinical outcomes.
- Monitored clinical performance indicators to ensure alignment with organizational goals and make necessary adjustments for continuous improvement.
- Collaborated with physicians to develop individualized care plans, resulting in improved patient adherence and health outcomes.
- Assisted clients with symptom and issue reduction for issues such as depression, stress management and emotional dysregulation.
- Managed budgets for clinical programs, ensuring optimal resource utilization while reducing costs.
Education
Bachelor Of Nursing - Nursing
Galen College of Nursing
Louisville, KYSkills
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Calm and effective under pressure
- Multitasking Abilities
- Critical thinking
- Caring and empathetic
- Active listening
- Team collaboration
Certification
ACLS
BLS
OHSA
TNCC
ENPC
Lean
Timeline
Patient Experience Coordinator
Piedmont Cartersville Medical Center
12.2023 - Current
Nursing Supervisor
Winthrop Health & Rehabilitation
12.2023 - Current
Adjunct Nursing Clinical Instructor
Reinhardt University
08.2023 - Current
Patient Flow Coordinator
Piedmont Cartersville Medical Center
07.2007 - 12.2023
Clinical Team Leader
Carilion Roanoke Memorial Hospital
06.1997 - 04.2007
Bachelor Of Nursing - Nursing
Galen College of Nursing
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