VALENZIA SHEPHERD
Atlanta
Summary
Professional fraud detection specialist with comprehensive experience in identifying and analyzing suspicious activities. Instrumental in developing and executing fraud prevention strategies, ensuring robust security measures. Known for strong team collaboration and adaptability, delivering reliable results in dynamic settings. Expertise in data analysis and risk assessment, valued for integrity and precision.
Overview
11
11
years of professional experience
Work History
Sr. Fraud Analyst
Bank of America
07.2024 - Current
- Reviews potentially fraudulent activity and/or accounts for signs of suspicious or risky behavior.
- Uses multiple internal systems and tools to investigate account and transaction history and apply fraud detection rules
- Perform moderate-to-complex research and analysis of account activity to assess the level of risk and categorize the fraud type
- Increased customer satisfaction by resolving fraud inquiries promptly and providing clear communication throughout the process.
CREDIT CARD FRAUD SPECIALIST
Bank of America
11.2017 - Current
- Use latest detection tools to identify highly sophisticated fraud attempts.
- Initiate and perform case investigations, documenting suspected fraudulent activity.
- Analyze account transactions thoroughly to trace activity and determine action to be taken.
- Work effectively in call center environment to handle high inbound call volumes.
- Blocked usage of cards and placed account holds to limit potential losses.
- Recognized changing patterns and techniques used by fraud perpetrators to achieve overall fraud management goals.
SALES ASSOCIATE
Champs Sports
07.2014 - Current
- Used POS system to scan customer purchases, calculate prices and process transactions.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Unloaded, unboxed and transported merchandise and set up attractive displays.
- Monitored customers for signs of fraud and theft to prevent store losses.
- Assisted with store recovery to maintain clean and organized sales floor throughout shift.
- Arranged merchandise to be visually pleasing and well organized.
SALES LEAD
Pandora
09.2017 - 01.2019
- Set high bar for customer service and trained staff in consultative sales techniques.
- Evaluated efforts by sales teams and assisted in improving sales by implementing new planning strategies.
- Created and implemented departmental objectives and drove performance to meet KPIs.
- Managed store products by preparing for new lines and optimizing merchandising for maximum sales.
- Worked closely with store management to implement new policies, track incidents and resolve employee concerns.
- Assisted with daily inventory control procedures and coordinated month-end inventory evaluations.
Education
ASSOCIATE OF APPLIED SCIENCE - MEDICAL ASSISTING
Kaplan University
04.2014
Skills
- Fraud Detection
- Resolve Complaints
- Written and Verbal Communication
- Efficient and Detail-Oriented
- Data Entry
- CRM Software
- Regulatory Compliance
- TSYS
- Multi-Line Phone Systems
- Customer Retention Strategies
- Proficiency in Microsoft Office
- Inventory Management
- Case Management
- Fraud Detection Systems
- Authentication Tools
Timeline
Sr. Fraud Analyst
Bank of America
07.2024 - Current
CREDIT CARD FRAUD SPECIALIST
Bank of America
11.2017 - Current
SALES LEAD
Pandora
09.2017 - 01.2019
SALES ASSOCIATE
Champs Sports
07.2014 - Current
ASSOCIATE OF APPLIED SCIENCE - MEDICAL ASSISTING
Kaplan University