Valeria Gomez
Lawrenceville
Summary
Energetic and personable bilingual hospitality professional with extensive experience in restaurant service, bartending, customer service, and office management. Passionate about creating outstanding guest experiences while leading teams with positivity, professionalism, and efficiency. Skilled in communication, multitasking, conflict resolution, and maintaining smooth day-to-day operations in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender/Server
Tacos and Tequilas
05.2026 - Current
- Crafted and served a diverse range of cocktails and beverages, enhancing customer satisfaction.
- Managed bar inventory and supplies, ensuring optimal stock levels for seamless operations.
- Handled cash transactions accurately while maintaining compliance with financial procedures.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Implemented efficient workflow processes to improve order turnaround time during peak hours.
Server/Bartender
Suwanee Social
09.2025 - 05.2026
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food and beverage delivery.
- Trained new servers on menu offerings and service protocols for efficient operations.
- Managed cash register operations, ensuring accurate transactions and balanced cash drawers.
- Oversaw dining area cleanliness, maintaining a welcoming atmosphere for patrons.
- Resolved customer complaints professionally, contributing to positive dining experiences and retention.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed and maintained extensive knowledge of cocktail recipes and drink preparation techniques.
- Managed bar inventory, tracking supplies to minimize waste and ensure availability.
Dispatch Supervisor
JAG Trucking INC
07.2024 - 06.2025
- Developed and implemented standard operating procedures for dispatch operations, resulting in improved efficiency and reduced response times
- Coordinated with drivers, technicians, and other personnel to schedule and assign work orders based on priority and availability
- Monitored real-time GPS tracking systems to track the location of vehicles and ensure timely delivery of goods or services
- Maintained accurate records of all dispatched calls, including details such as time stamps, locations, and customer information
- Provided guidance and support to dispatchers during high-pressure situations or emergencies
- Ensured compliance with company policies, industry regulations, and safety standards in all dispatch operations
- Served as the main point of contact for customers regarding inquiries, complaints, or requests for updates on service status
- Supervised dispatch operations, ensuring timely and efficient delivery of shipments.
- Coordinated communication between drivers and warehouse staff to optimize routing and minimize delays.
- Implemented tracking systems for real-time monitoring of fleet performance and delivery status.
- Developed training programs for new dispatch team members, enhancing operational knowledge and efficiency.
Server/Wait Staff
Tequila Mama
06.2024 - 11.2024
- Delivered high-quality customer service in a fast-paced, high-volume restaurant, consistently managing 10+ tables per shift.
- Built rapport with guests and maintained a friendly, professional demeanor to drive repeat business and customer satisfaction.
- Collaborated closely with kitchen and bar staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints promptly and diplomatically.
- Trained and mentored 3+ new hires, promoting smooth onboarding and team cohesion.
- Managed cash, processed payments, and balanced POS system with 100% accuracy.
Catering Server
Georgia International Convention Center
02.2024 - 11.2024
- Set up, served, and broke down events for groups ranging from 20 to 200+ guests, ensuring seamless and professional service throughout.
- Worked collaboratively with teams to execute weddings, corporate events, and private functions on tight schedules and under high-pressure conditions.
- Delivered top-tier customer service, adapting quickly to changing client needs and last-minute adjustments.
- Maintained strict food safety and cleanliness standards, ensuring all health code regulations were met or exceeded.
- Coordinated closely with kitchen staff and event planners to time service accurately and maintain a smooth guest experience.
- Managed inventory, loaded/unloaded equipment, and handled transport logistics for off-site events.
- Frequently recognized for punctuality, reliability, and professionalism in high-stakes environments.
Supply Supervisor
Newrest
11.2023 - 07.2024
- Managed end-to-end supply chain operations, including procurement, inventory management, production planning, and logistics
- Collaborated with sales and marketing teams to develop accurate sales forecasts and ensure alignment between demand and supply
- Established strong relationships with suppliers/vendors to ensure on-time delivery of materials while maintaining quality standards
- Conducted regular audits of supplier performance to evaluate compliance with contractual agreements and drive continuous improvement initiatives
- Identified opportunities for cost reduction through strategic sourcing initiatives such as vendor consolidation or alternative material sourcing
- Collaborated with cross-functional teams (e.g., finance, engineering, sales) to develop and execute supply chain strategies aligned with business objectives
- Managed supplier performance metrics (e.g., on-time delivery, quality), addressing any issues or non-compliance proactively
- Mentored and trained team members on best practices in supply chain management techniques and tools
- Drove sustainability initiatives by implementing environmentally friendly practices within the supply chain (e.g., reducing packaging waste)
Fiber Coordinator
WestRock
03.2022 - 03.2023
- Aid suppliers, customer and carriers with payment and invoice inquiries and discrepancies by working with accounts payable and accounts receivable departments as necessary.
- Assist with training of new hires.
- Participate in in-house continuing education to further knowledge and skills.
- Responsible for coordinating the movement of recyclable materials generated through the converting production process.
- Maintain account profile data of supplier and customer contact information, scheduling requirements, commodities and any other pertinent account information in Book of Business notes and update as changes occur.
Accounts Specialist
COMET TRANSPORTATION INC
10.2020 - 12.2021
- Used software tools including PCS, Quickbooks, Excel, Microsoft word, recorded and updated information about the financial status of customers and collections efforts.
- Received payments and posted amounts paid to customers' accounts.
- Answered customer questions regarding problems with their accounts.
- Located and notify customers of delinquent accounts by mail, telephone and personal visits to solicit payment.
- Sorted and file correspondence and performed miscellaneous clerical duties such as answering correspondence and writing reports.
Patient Account Specialist
NORTHSIDE HOSPITAL
02.2019 - 10.2020
- Bilingual Phone Representative.
- Evaluate and process patient correspondence, institutes corrective actions, if necessary, communicates resolutions or status to appropriate person.
- Interpret and provide itemized ledgers to patients. Read and analyze EOB’s Resolve patient concerns.
- Abide by and promote HIPPA compliance.
- Assist with new employee training.
- Process payment for patients on Zirmed, Emdeon Patient Co. Process and post-bankruptcy notices and death certificates in regards to patients’ balances.
- Supplied billing records for attorneys as necessary.
- Verified insurance coverage and eligibility for patients, ensuring accurate billing and reimbursement
- Reviewed insurance policies and claims to identify any discrepancies or errors
- Contacted insurance companies to obtain necessary information for claim processing
- Maintained detailed records of insurance verification activities, including documentation of conversations with insurance representatives
- Collaborated with healthcare providers to resolve any issues related to insurance coverage or claims
- Assisted patients in understanding their insurance benefits and explaining any potential out-of-pocket expenses
Transportation Specialist / Operations Manager
COMET TRANSPORTATION INC
06.2016 - 01.2019
- Supervised employees. Hired staff. Solved work related problems. Explained work orders to staff.
- Enforced safety regulations. Prepared and maintained word records relating to time and employee duties.
- Provided leadership and motivation to staff. Computed and estimated cash, payroll, transportation, personnel and storage requirements.
- Explained demonstrated work tasks to new workers and assigned training tasks to experience workers.
- Schedule and dispatch drivers, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.
- Checked and maintained accurate driver logs and records related to work activities.
- Developed and maintained strong professional relationships with drivers and contractors.
- Oversaw and assisted with maintenance of tractor-trailer units, as required.
Medical Assistant
NORTHSIDE PULMONARY & SLEEP MEDICINE LLC
04.2014 - 06.2016
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Administered medications under the direction of healthcare professionals
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
Education
MEDICAL ASSISTANT -
EVEREST INSTITUTE
01.2014
HIGH SCHOOL DIPLOMA - undefined
COLLINS HILL HIGH SCHOOL
05.2008
Skills
- Accounting
- Cash handling
- Customer service
- Material Management
- Customer Service
- Accountancy
- Billing
- Strong multitasking
- Highly reliable
- Team player attitude
- Safety
- Leadership
- Clerical experience
- Account management
- Communication skills
- Sales
- Human resources
- Detail Oriented
- Clerical
- Adaptability
- Critical Thinker
- Management
- Staffing
- Bilingual
- Scheduling
- Personnel
- Payroll Processing
- Team Player
Certification
Driver's License
Languages
Spanish - Expert
Timeline
Bartender/Server
Tacos and Tequilas
05.2026 - Current
Server/Bartender
Suwanee Social
09.2025 - 05.2026
Dispatch Supervisor
JAG Trucking INC
07.2024 - 06.2025
Server/Wait Staff
Tequila Mama
06.2024 - 11.2024
Catering Server
Georgia International Convention Center
02.2024 - 11.2024
Supply Supervisor
Newrest
11.2023 - 07.2024
Fiber Coordinator
WestRock
03.2022 - 03.2023
Accounts Specialist
COMET TRANSPORTATION INC
10.2020 - 12.2021
Patient Account Specialist
NORTHSIDE HOSPITAL
02.2019 - 10.2020
Transportation Specialist / Operations Manager
COMET TRANSPORTATION INC
06.2016 - 01.2019
Medical Assistant
NORTHSIDE PULMONARY & SLEEP MEDICINE LLC
04.2014 - 06.2016
HIGH SCHOOL DIPLOMA - undefined
COLLINS HILL HIGH SCHOOL
MEDICAL ASSISTANT -
EVEREST INSTITUTE