Valerie Appleby
Douglasville
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Reliable and driven, with strong time management and prioritization abilities.
Overview
14
14
years of professional experience
Work History
CSR-Customer Service Rep
Pacific Papers
Lithia Springs, GA
03.2023 - Current
- Account Manager for 6 customers
- Maintained all customers inventory
- Validated production reports for accuracy
- Invoicing for all customers
- Maintained excel spreadsheets for customers accounts
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Developed strong relationships with clients, ensuring high levels of satisfaction and retention.
- Managed escalated issues by implementing strategic solutions to improve customer experience.
- Collaborated with cross-functional teams to address product-related concerns and improve service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
CSS-Customer Service Specialist
Macpapers
11.2022 - 03.2023
- Entered all orders for 5 account manager
- Answered customer calls and email
- Entered po’s when ordering from the mills
- Helped with inventory
Dispatcher/Customer Service
CK Trucking
09.2018 - 12.2019
- Answered all incoming emails and calls from customers and drivers
- Scheduled all loads coming out of the ports and rails
- Entered all deliveries into Truckmate system
- Followed up with customers, making sure all deliveries were satisfactory
Division Trainer/Server
Waffle House
08.2014 - 08.2018
- Trained all new hires for division
- Made sure all customers were taken care of in a timely manner
Dispatcher/Customer Service
Old Dominion Freight Lines
12.2011 - 06.2014
- Answered incoming emails and calls from customers
- Entered all loads into Truckmate
- Scheduled loads coming out of ports and rails in Alabama
- Made sure all paperwork was scanned to corporate for drivers payroll
Education
High School - undefined
Rockmart High School
01.1992
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Conflict resolution
Timeline
CSR-Customer Service Rep
Pacific Papers
03.2023 - Current
CSS-Customer Service Specialist
Macpapers
11.2022 - 03.2023
Dispatcher/Customer Service
CK Trucking
09.2018 - 12.2019
Division Trainer/Server
Waffle House
08.2014 - 08.2018
Dispatcher/Customer Service
Old Dominion Freight Lines
12.2011 - 06.2014
High School - undefined
Rockmart High School