Valerie Gilbert
Winston
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager/Audit Assistant
Pathways Connection Inc
Jonesboro
03.2023 - 10.2024
- Led team in implementing operational strategies for improved service delivery.
- Facilitated training sessions to enhance staff skills and knowledge.
- Coordinated communication between departments to streamline project workflows.
Direct Support Professional
Bright Horizons Inc
Albuquerque
02.2023 - 01.2024
- Greets individuals with disabilities.
- Integrate individuals with disabilities in the community establish an accomplished goal of the individual making sure they meet with physical therapist behavior consultant.
- SLP. Etc. providing personal care if needed also providing feeding if needed through G-tubes CPR trained.
Direct Support Staff
LifeROOTS Inc
Albuquerque
03.2020 - 06.2023
- Working with individuals with disability, integrating individuals into the community on special outings also making sure clients keep appointments with therapist behavioral consultants.
- Day today, impact of lives for individuals with disability, making them feel special making them feel safe secure in day today day program activities.
Front Desk Receptionist
EXTENDED STAY AMERICA
Albuquerque
07.2018 - 03.2020
- Greet register and assign rooms to guest of hotels or motels also verify customers credit and establish how the customer will pay for a accommodation, contact housekeeping or maintenance when guest report problems.
- Make confirm registration and reservations, room, keys and escort instructions to be hop records of room availability, and guest accounts.
- Bills, collect payments and make changes for gas accounts and charge with gas and checkout process.
- Advise housekeeping, clean and maintain lobby and common areas and in common mail and arrange towards taxes or restaurant reservations for customers.
Store Associate
MetroPCS / Telecell LLC
Albuquerque
08.2017 - 07.2018
- Resolve customers complaints regarding sales and services.
- Clean and store and deposit money from register into save every night handle, cash debit, and credit card transactions for devices as well as payments.
Store Manager
Metro PCS T-Mobile
Albuquerque
02.2014 - 07.2018
- Plan and direct training and performance evaluations to develop and control sales and service programs.
- Represent company at trade association means to promote products and direct coordinate and review activities and sales and services accounting and work record keeping and in receiving and shipping operations.
- Coats associates on sales and add-ons as necessary determine price schedule and discount rates monitor customers preferences to determine focus of sales efforts.
Night Auditor/Front Desk Clerk
Microtel Inn & Suites
Albuquerque
11.2011 - 04.2013
- Greet register and assign rooms to guest of hotels, verify customers credit and establish how the customer will pay for accommodations.
- Make and confirm reservations perform bookkeeping activities, such as balancing accounts and conducting nightly audits, compute bills, collect payment and make change for guest also transmit and receive messages using telephone or telephone switchboards.
Education
Criminal justice - Forensic Science
New Mexico Atate University
Las Cruces, NM08.2019
Skills
- CPR
- Developmental Disabilities Experience
- Autism Experience
- Bookkeeping
- Home Care
- Store Management Experience
- Cleaning Experience
- Meal Preparation
- Caregiving
- Medication Administration
- Cash Handling
- Commercial Cleaning
- Accounts Payable
- Typing
- Accounting
- Teaching
- Office Management
- Microsoft Word
- Sales
- Case Management
- Nursing
Certification
- First Aid Certification
- Medical License
- DDW Certificates
- QMHP Certification
<Enter your own>
Work Permit: Authorized to work in the US for any employer
Timeline
Manager/Audit Assistant
Pathways Connection Inc
03.2023 - 10.2024
Direct Support Professional
Bright Horizons Inc
02.2023 - 01.2024
Direct Support Staff
LifeROOTS Inc
03.2020 - 06.2023
Front Desk Receptionist
EXTENDED STAY AMERICA
07.2018 - 03.2020
Store Associate
MetroPCS / Telecell LLC
08.2017 - 07.2018
Store Manager
Metro PCS T-Mobile
02.2014 - 07.2018
Night Auditor/Front Desk Clerk
Microtel Inn & Suites
11.2011 - 04.2013
Criminal justice - Forensic Science
New Mexico Atate University