Valerie Petersen
Augusta
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Sales Professional
Evans Kia
Augusta
06.2023 - Current
- Engaged customers to understand their vehicle needs and preferences.
- Demonstrated vehicle features and benefits to enhance customer experience.
- Assisted in processing sales transactions and maintaining accurate records.
- Maintained relationships with existing customers to encourage repeat and additional sales.
- Resolved customer complaints promptly and professionally.
- Generated new business by developing marketing initiatives, performing prospect calls, and networking referrals.
Sales Associate
Havertys
Augusta
04.2022 - 03.2023
- Assisted customers in selecting furniture that meets their needs.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Worked with fellow sales team members to achieve group targets.
- Maintained up-to-date knowledge of store merchandise and policies.
Product Zone Specialist
Apple
Augusta
11.2021 - 03.2022
- Assisted customers in selecting Apple products and accessories.
- Demonstrated product features to enhance customer understanding.
- Collaborated with team members to maintain store presentation standards.
- Educated customers about software updates and new features.
- Resolved customer inquiries efficiently to ensure satisfaction.
Sales Professional
Gerald Jones Ford
Augusta
03.2018 - 10.2021
- Maintained showroom presentation standards to attract potential buyers.
- Maintained relationships with existing customers to encourage repeat and additional sales.
- Negotiated pricing contracts with clients for optimal profitability.
- Resolved customer complaints promptly and professionally.
- Generated new business by developing marketing initiatives, performing prospect calls, and networking referrals.
Loan Officer
Omni Financial
Augusta
08.2014 - 02.2018
- Evaluated borrower applications and verified financial documents for approval.
- Guided clients through loan options and explained terms clearly.
- Developed strong client relationships to enhance satisfaction and retention.
- Managed loan processing timelines to ensure efficient workflow across departments.
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed loan agreements to confirm completeness and accuracy.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
Banking Specialist
ADP/Aerotek
Augusta
10.2011 - 06.2012
- Effectively applied client payroll procedures.
- Ensured compliance with all federal and state tax regulations.
- Proactively worked to analyze and resolve issues that create the need for manual checks by reducing exposure errors.
- Responsible for notifying clients of rejected direct deposits, reversals and required pre-notes.
- Utilized client relationships in (Clarify), (SAP) to document client interactions including resolutions and required follow ups.
Tariff Classification Specialist
United Parcel Service, UPS
Aiken
09.2001 - 01.2010
- Enhanced supply chains, customer satisfaction ratings.
- Organized and maintained order documentation.
- Managed inbound and outbound delivery schedules for optimal flow of goods.
- Tracked shipments and communicated with carriers to confirm arrival times and release.
- Identified shipments requiring special handling based on value, size, documentation and country of origin.
Skills
- Organization and time management
- Quality assurance
- Conflict resolution
- Calm under pressure
- Written communication
- Teamwork and collaboration
Timeline
Sales Professional
Evans Kia
06.2023 - Current
Sales Associate
Havertys
04.2022 - 03.2023
Product Zone Specialist
Apple
11.2021 - 03.2022
Sales Professional
Gerald Jones Ford
03.2018 - 10.2021
Loan Officer
Omni Financial
08.2014 - 02.2018
Banking Specialist
ADP/Aerotek
10.2011 - 06.2012
Tariff Classification Specialist
United Parcel Service, UPS
09.2001 - 01.2010