Valexia Brewton
Atlanta
Summary
Dedicated and personable customer service professional with experience in high-volume, fast-paced environments. Skilled in managing resident inquiries, resolving property-related issues, coordinating with public agencies, and ensuring a seamless move-in and living experience. Adept at balancing empathy with efficiency, delivering exceptional service, and building positive resident relationships.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Security Guard
Hinson Security Services
Atlanta
11.2024 - Current
- Ensured safety and security of property, visitors, and staff by patrolling premises and monitoring access.
- Delivered exceptional customer service while assisting visitors and addressing inquiries.
- Responded to incidents, documented reports, and enforced policies professionally.
Server
Grits & Eggs Breakfast
Atlanta
09.2023 - Current
- Delivered excellent customer service to a diverse clientele in high-volume settings, ensuring positive guest experiences.
- Resolved guest concerns quickly and effectively, maintaining satisfaction and loyalty.
- Coordinated with team members to ensure seamless service and timely order delivery.
- Managed cash handling and payment processing with accuracy.
Account Manager
TROC Global
Marietta
09.2021 - 04.2023
- Served as primary point of contact for client accounts, addressing inquiries and resolving issues with professionalism and urgency.
- Managed multiple high-priority tasks in a fast-paced environment, ensuring accuracy and timeliness.
- Built strong relationships with clients by providing consistent follow-up and tailored solutions.
- Utilized CRM systems to track interactions, update records, and manage action items efficiently.
Education
Associate of Applied Science -
Savannah State University
Savannah, GA 08.2017 - 12.2019
Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- CRM Software
- Email & Phone Communication Systems
- Data Entry & Documentation
Timeline
Security Guard
Hinson Security Services
11.2024 - Current
Server
Grits & Eggs Breakfast
09.2023 - Current
Account Manager
TROC Global
09.2021 - 04.2023
Associate of Applied Science -
Savannah State University
08.2017 - 12.2019